Client Service AVP, Financial Services Operations Lead

STATE STREET CORPORATION; Quincy (MA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

401K with company match

Comprehensive insurance

Paid time off

Employee assistance program

Performance-based awards

Tax-advantaged savings plans

Job summary

STATE STREET CORPORATION in Quincy, MA seeks an Assistant Vice President to lead client relationships and oversee service delivery for multiple clients. You will liaise with COEs, shared services, and business units to resolve issues and ensure timely responses.

The role emphasizes governance, KPI reviews, and strong cross-functional collaboration. The ideal candidate has 5+ years in financial services, excellent communication, and a consultative mindset.

Qualifications

• Bachelor's degree required.
• Minimum 5 years of related experience, preferably in financial services.
• Strong communication and organizational skills.

Responsibilities

• Serve as the day-to-day relationship lead for multiple clients.
• Ensure client inquiries are addressed and resolved in a timely manner.
• Liaise with COEs, Shared Service teams, and other business units to resolve service and operational issues.
• Facilitate communication across service partners and clients.
• Work with shared services, outsource partners, and business units to ensure SLA compliance.
• Participate in projects, governance, oversight activities, committees, and KPI reviews.
• Keep senior management informed of service issues and business opportunities.
• Compile client documentation, organize meetings, and prepare presentation materials.
• Act as liaison between clients and internal departments for successful implementations.

Skills

Communication skills

Consultative mindset

Strategic thinking

Responsiveness

Cross-functional collaboration

Self-motivated

Multitasking

Education

Bachelor's degree

Job description

STATE STREET CORPORATION in Quincy, MA seeks an Assistant Vice President to lead client relationships and oversee service delivery for multiple clients. You will liaise with COEs, shared services, and business units to resolve issues and ensure timely responses.

The role emphasizes governance, KPI reviews, and strong cross-functional collaboration. The ideal candidate has 5+ years in financial services, excellent communication, and a consultative mindset.