Client Service Associate: Expert Sourcing & Research

Guidepoint Shanghai; New York (NY); Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

PTO & holidays

Medical, dental, vision insurance

401(k) with company match

Gym/ClassPass membership

LinkedIn Learning access

Snacks and beverages in office

Job summary

Guidepoint is hiring for an Associate on the Client Service team in New York, NY. You will learn to assess client needs, identify expert matches, and recruit experts into Guidepoint’s global network, delivering fast, high-quality client experiences.

You will contribute to targeted research, lead outreach and vetting conversations, and define sourcing strategies for client requests while managing multiple priorities in a hybrid work setting with three days in the office.

Qualifications

• Bachelor’s degree with minimum 3.0 GPA or higher.
• Relevant internship, volunteer, or extracurricular experience.
• AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication.
• Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment.
• Curiosity about emerging technology and willingness to continue building skills with new tools that improve productivity and client service.
• Applicants must be authorized to work in the United States without visa sponsorship.

Responsibilities

• Recruit new experts into Guidepoint’s network and engage them for client consultations.
• Independently conduct targeted research across LinkedIn, press releases, company websites, case studies, and other public sources to identify relevant subject-matter experts.
• Lead cold outreach, phone-based vetting, and screening conversations with experts to evaluate fit for client projects and prepare profiles for client consideration.
• Define sourcing strategies for each client request based on project scope, urgency, and target expert profile.
• Manage multiple fast-moving client requests, balancing deadlines while maintaining a high standard of execution.

Skills

Client service mindset

Research skills

Time management

Communication

Problem-solving

Independent work

Collaboration

Education

Bachelor’s degree with 3.0 GPA

Tools

AI-enabled tools

Job description

Guidepoint is hiring for an Associate on the Client Service team in New York, NY. You will learn to assess client needs, identify expert matches, and recruit experts into Guidepoint’s global network, delivering fast, high-quality client experiences.

You will contribute to targeted research, lead outreach and vetting conversations, and define sourcing strategies for client requests while managing multiple priorities in a hybrid work setting with three days in the office.