Client Service Associate: Expert Research & Recruitment

Guidepoint Australia; Phoenix (AZ); Hybrid; USD 60,000 - 64,000; Full time

Benefits offered by this job

PTO & Holidays

Medical, Dental & Vision

401(k) match

Commuter benefits

Gym memberships

EAP

LinkedIn Learning access

In-office snacks

Job summary

Guidepoint’s Client Service team connects leading consultancies with subject-matter experts to support fast and high-quality client decisions. As an Associate, you will recruit experts, conduct research, and vet candidates for client projects in a hybrid schedule requiring three days in the office.

You will learn to assess client needs, define sourcing strategies, and manage multiple requests with strong judgment and collaboration.

Qualifications

• Bachelor’s degree with minimum 3.0 GPA or higher required.
• AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication.
• Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment.

Responsibilities

• Recruit new experts into Guidepoint’s network and engage them for client consultations.
• Independently conduct targeted research across LinkedIn, press releases, company websites, case studies, and other public sources to identify relevant subject-matter experts.
• Lead cold outreach, phone-based vetting, and screening conversations with experts to evaluate their fit for specific client projects and prepare high-quality profiles for client consideration.
• Define sourcing strategies for each client request based on project scope, urgency, and target expert profile.
• Manage multiple fast-moving client requests, balancing competing deadlines while maintaining a high standard of execution.

Skills

AI fluency

AI-enabled tools

Curiosity about emerging technology

Strong written communication

Education

Bachelor’s degree with 3.0 GPA

Tools

AI-enabled tools

Job description

Guidepoint’s Client Service team connects leading consultancies with subject-matter experts to support fast and high-quality client decisions. As an Associate, you will recruit experts, conduct research, and vet candidates for client projects in a hybrid schedule requiring three days in the office.

You will learn to assess client needs, define sourcing strategies, and manage multiple requests with strong judgment and collaboration.