Client Service Associate

Hellosunshinetravels; Kissimmee (FL); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Access to travel discounts

Flexible work-from-home schedule

Growth opportunities

Performance bonuses

Job summary

A travel company in Kissimmee, Florida is looking for an enthusiastic Customer Service Representative to join their travel team. You will provide exceptional service to clients, managing inquiries and bookings through various communication channels. Ideal candidates are organized and possess strong communication skills. This role offers flexibility with a remote work option, full training, and access to travel discounts. Growth opportunities and performance bonuses are included.

Qualifications

• Customer service or hospitality experience preferred, especially in the travel industry.
• Comfortable working remotely and managing multiple clients.
• Proficient in using online tools and booking platforms.

Responsibilities

• Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.
• Provide quotes, itineraries, and travel recommendations based on client preferences.
• Handle changes, cancellations, and special requests with professionalism.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Attention to detail

Thorough understanding of travel logistics

Job description

Customer Service Representative Travel Industry

About the Role: We’re looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, you’ll provide world-class service to clients before, during, and after their trips to ensure every traveler has a smooth, memorable experience.

Responsibilities

Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.

Provide quotes, itineraries, and travel recommendations based on client preferences.

Handle changes, cancellations, and special requests with professionalism and care.

Maintain accurate client profiles and documentation.

Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently.

post-travel to ensure satisfaction and encourage referrals.

Stay current on promotions, destinations, and supplier policies.

\ the sales and travel advisor team by ensuring excellent client experience.

Qualifications

Strong communication and problem‑solving skills.

Customer service or hospitality experience preferred (travel industry a plus!).

\‑motivated and organized, with attention to detail.

Comfortable working remotely and managing multiple clients at once.

Proficient in using online tools and booking platforms (training provided).

Passion for travel and helping others create unforgettable memories!

Full training and certification programs provided.

Flexible work-from-home schedule.

Access to travel discounts and exclusive perks.

Growth opportunities and performance bonuses.