Customer Service

Hellosunshinetravels; Raleigh (NC); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Access to travel discounts

Flexible work-from-home schedule

Growth opportunities

Performance bonuses

Job summary

A growing travel agency seeks an enthusiastic Customer Service Representative to deliver outstanding service to clients both before, during, and after their travels. This remote role offers a flexible schedule, allowing you to assist clients with bookings and inquiries while maintaining documentation and collaborating with travel vendors. Ideal candidates will have strong communication skills and some experience in customer service or hospitality, preferably in the travel industry. Benefits include travel discounts and opportunities for growth.

Qualifications

• Customer service or hospitality experience preferred, especially in the travel industry.
• Ability to manage multiple clients remotely.

Responsibilities

• Communicate with clients to assist with travel inquiries and bookings.
• Provide travel quotes and recommendations.
• Handle changes, cancellations, and special requests.
• Maintain accurate client profiles.
• Collaborate with travel vendors to resolve issues.
• Follow up with clients to ensure satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Self-motivated and organized

Attention to detail

Tools

Online booking platforms

Job description

Customer Service Representative Travel Industry

Remote | Flexible Schedule |

About the Role: We're looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, you'll provide world-class service to clients before, during, and after their trips ensuring every traveler has a smooth, memorable experience.

Responsibilities

• Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.
• Provide quotes, itineraries, and travel recommendations based on client preferences.
• Handle changes, cancellations, and special requests with professionalism and care.
• Maintain accurate client profiles and documentation.
• Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently.
• Follow up with clients post-travel to ensure satisfaction and encourage referrals.
• Stay current on promotions, destinations, and supplier policies.
• Support the sales and travel advisor team by ensuring excellent client experience.

Qualifications

• Strong communication and problem-solving skills.
• Customer service or hospitality experience preferred (travel industry a plus!).
• Self-motivated and organized, with attention to detail.
• Comfortable working remotely and managing multiple clients at once.
• Proficient in using online tools and booking platforms (training provided).
• Passion for travel and helping others create unforgettable memories!
• Full training and certification programs provided.
• Flexible work-from-home schedule.
• Access to travel discounts and exclusive perks.
• Growth opportunities and performance bonuses.