Customer Service

Hellosunshinetravels; Portsmouth (NH); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Flexible work-from-home schedule

Access to travel discounts

Performance bonuses

Training & certification

Job summary

A dynamic travel service company is seeking a Customer Service Representative to provide world-class support to clients in the travel industry. This remote role offers a flexible schedule and involves assisting clients with inquiries and bookings, ensuring memorable travel experiences. Candidates should have strong communication skills, attention to detail, and a passion for travel. Opportunities for training and performance bonuses are available, making this an exciting position for travel enthusiasts.

Qualifications

• Customer service or hospitality experience preferred, travel industry a plus.
• Comfortable working remotely and managing multiple clients.
• Passion for travel and helping others create unforgettable memories.
• Proficient in using online tools and booking platforms (training provided).

Responsibilities

• Assist clients with travel inquiries and bookings through various communication channels.
• Provide quotes, itineraries, and recommendations based on client preferences.
• Handle changes, cancellations, and requests professionally.
• Maintain accurate client profiles and documentation.
• Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently.
• Follow up with clients post-travel to ensure satisfaction and encourage referrals.
• Stay current on promotions, destinations, and supplier policies.
• Support the sales and travel advisor team by ensuring excellent client experience.

Skills

Strong communication

Problem-solving skills

Self-motivated

Organized

Attention to detail

Travel enthusiasm

Training available

Bonuses

Tools

Online booking platforms

Job description

Customer Service Representative Travel Industry

Remote | Flexible Schedule |

About the Role: We're looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, you'll provide world-class service to clients before, during, and after their trips ensuring every traveler has a smooth, memorable experience.

Responsibilities

• Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.
• Provide quotes, itineraries, and travel recommendations based on client preferences.
• Handle changes, cancellations, and special requests with professionalism and care.
• Maintain accurate client profiles and documentation.
• Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently.
• Follow up with clients post-travel to ensure satisfaction and encourage referrals.
• Stay current on promotions, destinations, and supplier policies.
• Support the sales and travel advisor team by ensuring excellent client experience.

Qualifications

• Strong communication and problem-solving skills.
• Customer service or hospitality experience preferred (travel industry a plus!).
• Self-motivated and organized, with attention to detail.
• Comfortable working remotely and managing multiple clients at once.
• Proficient in using online tools and booking platforms (training provided).
• Passion for travel and helping others create unforgettable memories!
• Full training and certification programs provided.
• Flexible work-from-home schedule.
• Access to travel discounts and exclusive perks.
• Growth opportunities and performance bonuses.