Customer Service

Hellosunshinetravels; Tampa (FL); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel discounts

Exclusive perks

Flexible work-from-home schedule

Growth opportunities

Performance bonuses

Job summary

A growing travel agency is seeking a Customer Service Representative to provide exceptional service to clients before, during, and after their trips. You will assist with inquiries, bookings, and handle changes or cancellations, ensuring a memorable experience for travelers. Ideal candidates have excellent communication skills and some experience in customer service or hospitality. This remote position offers flexibility and opportunities for travel discounts and performance bonuses.

Qualifications

• Strong communication and problem-solving skills are essential.
• Customer service or hospitality experience preferred, especially in travel.
• Self-motivated and organized, capable of managing multiple clients.

Responsibilities

• Assist clients with inquiries and bookings via phone, email, or chat.
• Provide travel quotes and recommendations tailored to clients' needs.
• Handle changes and cancellations professionally.

Skills

Strong communication

Problem-solving skills

Customer service experience

Organization

Detail-oriented

Familiarity with booking platforms

Job description

Customer Service Representative Travel Industry

Remote | Flexible Schedule |

About the Role: We're looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, you'll provide world-class service to clients before, during, and after their trips ensuring every traveler has a smooth, memorable experience.

Responsibilities

• Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.
• Provide quotes, itineraries, and travel recommendations based on client preferences.
• Handle changes, cancellations, and special requests with professionalism and care.
• Maintain accurate client profiles and documentation.
• Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently.
• Follow up with clients post-travel to ensure satisfaction and encourage referrals.
• Stay current on promotions, destinations, and supplier policies.
• Support the sales and travel advisor team by ensuring excellent client experience.

Qualifications

• Strong communication and problem-solving skills.
• Customer service or hospitality experience preferred (travel industry a plus!).
• Self-motivated and organized, with attention to detail.
• Comfortable working remotely and managing multiple clients at once.
• Proficient in using online tools and booking platforms (training provided).
• Passion for travel and helping others create unforgettable memories!
• Full training and certification programs provided.
• Flexible work-from-home schedule.
• Access to travel discounts and exclusive perks.
• Growth opportunities and performance bonuses.