Customer Service

Hellosunshinetravels; Taunton (MA); Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Full training and certification programs

Flexible work-from-home schedule

Access to travel discounts

Growth opportunities and performance bonuses

Job summary

A dynamic travel company is looking for a Customer Service Representative to join their growing travel team. This role requires an enthusiastic individual to provide world-class service to clients before, during, and after their trips. Key responsibilities include handling travel inquiries, providing recommendations, maintaining client profiles, and ensuring a smooth travel experience. The position offers a flexible work-from-home schedule and opportunities for growth, making it ideal for those passionate about travel and client service.

Qualifications

• Customer service or hospitality experience preferred, especially in the travel industry.
• Strong communication and problem-solving skills are crucial.
• Self-motivated and organized with good attention to detail.
• Comfortable working remotely and managing multiple clients.
• Must be proficient in using online booking tools.

Responsibilities

• Communicate with clients via phone, email, or chat to assist with travel inquiries.
• Provide quotes and recommendations based on client preferences.
• Handle changes, cancellations, and special requests professionally.
• Maintain accurate client profiles and documentation.
• Collaborate with vendors to resolve issues efficiently.
• Follow up with clients post-travel for satisfaction.
• Stay current on promotions and supplier policies.
• Support the sales and travel advisor team.

Skills

Strong communication and problem-solving skills

Customer service or hospitality experience

Self-motivated and organized

Comfortable working remotely

Proficient in using online tools

Passion for travel

Job description

Customer Service Representative Travel Industry

Remote | Flexible Schedule |

About the Role: We're looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, you'll provide world-class service to clients before, during, and after their trips ensuring every traveler has a smooth, memorable experience.

Responsibilities:

• Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.
• Provide quotes, itineraries, and travel recommendations based on client preferences.
• Handle changes, cancellations, and special requests with professionalism and care.
• Maintain accurate client profiles and documentation.
• Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently.
• Follow up with clients post-travel to ensure satisfaction and encourage referrals.
• Stay current on promotions, destinations, and supplier policies.
• Support the sales and travel advisor team by ensuring excellent client experience.

Qualifications:

• Strong communication and problem-solving skills.
• Customer service or hospitality experience preferred (travel industry a plus!).
• Self-motivated and organized, with attention to detail.
• Comfortable working remotely and managing multiple clients at once.
• Proficient in using online tools and booking platforms (training provided).
• Passion for travel and helping others create unforgettable memories!

Perks:

• Full training and certification programs provided.
• Flexible work-from-home schedule.
• Access to travel discounts and exclusive perks.
• Growth opportunities and performance bonuses.