Customer Service

Hellosunshinetravels; Orlando (FL); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Travel discounts

Flexible work-from-home schedule

Growth opportunities

Performance bonuses

Job summary

A leading travel company in Florida seeks a Customer Service Representative to provide outstanding service to clients during their travel experiences. This role involves assisting with bookings, providing travel recommendations, and maintaining client profiles. The ideal candidate should have strong communication skills, a passion for travel, and be comfortable working remotely. Opportunities for growth and travel discounts are provided.

Qualifications

• Customer service or hospitality experience preferred, especially in the travel industry.
• Comfortable working remotely and managing multiple clients at once.
• Proficient in using online tools and booking platforms.

Responsibilities

• Assist with travel inquiries and bookings via phone, email, or chat.
• Provide quotes, itineraries, and travel recommendations.
• Handle changes, cancellations, and special requests professionally.
• Maintain accurate client profiles and documentation.
• Collaborate with travel vendors to resolve issues.
• Follow up with clients post-travel to ensure satisfaction.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Job description

Customer Service Representative Travel Industry

About the Role: We’re looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, you’ll provide world-class service to clients before, during, and after their trips to ensure every traveler has a smooth, memorable experience.

Responsibilities

Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.

Provide quotes, itineraries, and travel recommendations based on client preferences.

Handle changes, cancellations, and special requests with professionalism and care.

Maintain accurate client profiles and documentation.

Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently.

post-travel to ensure satisfaction and encourage referrals.

Stay current on promotions, destinations, and supplier policies.

\ the sales and travel advisor team by ensuring excellent client experience.

Qualifications

Strong communication and problem‑solving skills.

Customer service or hospitality experience preferred (travel industry a plus!).

\‑motivated and organized, with attention to detail.

Comfortable working remotely and managing multiple clients at once.

Proficient in using online tools and booking platforms (training provided).

Passion for travel and helping others create unforgettable memories!

Full training and certification programs provided.

Flexible work-from-home schedule.

Access to travel discounts and exclusive perks.

Growth opportunities and performance bonuses.