Client Retention Specialist

Dmautoleasing; Dallas (TX); On-site; USD 54,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k matching

Career Growth

Ongoing training and development

Job summary

D&M Leasing is seeking a Client Retention Specialist/BDC Representative to join our Dallas office. You will manage heavy inbound and outbound inquiries, schedule appointments, and maintain customer records while upholding confidentiality.

Total compensation can exceed $100k including a competitive base of $54k and uncapped commissions; benefits include Medical, Dental, Vision, 401k matching and ongoing training.

Qualifications

• 2 years of transferrable experience required.
• Dealership experience preferred but not required.
• Heavy call volume experience of outbound and inbound.
• Essential multitasking and stress management skills.
• A high sense of urgency and a commitment to making sound decisions.
• Effective time management to meet and exceed company metrics and goals.
• Self-motivated and independent, not discouraged by receiving no’s on the phone.

Responsibilities

• Skillfully handle heavy incoming phone and online inquiries
• High outbound phone work expectations for prospective clients
• Record customer information and feedback in our specialized software system
• Coordinate appointments and follow up with customers who missed appointments
• Maintain an in-depth understanding of our product offerings
• Always uphold strict confidentiality
• Demonstrate professionalism and respect in all interactions, whether on the phone or online

Job description

Overview

D&M Leasing is growing and currently seeking a Client Retention Specialist/Business Development Center- BDC Representative to join our team.

Benefits

• Medical, Dental, Vision, 401k matching
• Highly Rated Dealership – receiving dealer rater awards, 800 reputation awards, and best places to work awards
• Opportunity for Career Growth
• Ongoing training and development provided

Qualifications

• 2 years of transferrable experience required
• Dealership experience preferred but not required
• Heavy call volume experience of outbound and inbound
• Essential multitasking and stress management skills
• A high sense of urgency and a commitment to making sound decisions
• Effective time management to meet and exceed company metrics and goals
• Self-motivated and independent, not discouraged by receiving no’s on the phone

Responsibilities

• Skillfully handle heavy incoming phone and online inquiries
• High outbound phone work expectations for prospective clients
• Record customer information and feedback in our specialized software system
• Coordinate appointments and follow up with customers who missed appointments
• Maintain an in-depth understanding of our product offerings
• Always uphold strict confidentiality
• Demonstrate professionalism and respect in all interactions, whether on the phone or online

Key Details

• Work Schedule: Monday to Friday, 8:00 am to 5:00 pm at our Dallas office
• Total comp potential of $100k + Competitive base of $54k with uncapped commission earnings