BDC Manager

Mills Automotive Group; Shreveport (LA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401K

Paid Time Off

Job summary

Mills Automotive Group is seeking a BDC Manager in Shreveport, Louisiana, to lead the sales department. The role includes managing customer service representatives and developing business processes. Candidates should have digital marketing experience and strong leadership skills. The company offers health benefits, a 401K, and paid time off, creating a supportive work environment with opportunities for growth and development.

Qualifications

• Digital marketing experience is required.
• Previous dealership experience is a huge plus.
• Must submit to a background check for employment.

Responsibilities

• Create, maintain and measure internet and business development processes.
• Manage a group of customer service representatives.
• Develop and maintain new hire and interview processes for BDC staff.
• Attract potential clients and retain current clientele.
• Contribute to high scores for customer satisfaction index.
• Strive for continual improvement and recognize achievements.

Skills

Digital marketing experience

Superior communication skills

Strong email and phone presence

Exceptional leadership skills

Outstanding organizational skills

Ability to thrive under pressure

Job description

Summary

Looking for a BDC Manager to join our growing sales department. You’ll work closely with upper management as well as the sales associate to ensure the business needs are met.

Benefits

• Health, Dental, Medical
• 401K
• Paid Time Off

Responsibilities

• Create, maintain and measure the internet and business development processes (for both sales and service)
• Manage a group of customer service representatives in a call center environment
• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
• Cultivate engaged, intelligent and consistent staff
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
• Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

Requirements

• Digital marketing experience is required
• Previous dealership experience is a huge plus
• Superior communication skills, both oral and written
• Strong email and phone presence is necessary
• Exceptional leadership skills
• Enthusiastic with high energy throughout the sales workday
• Outstanding organizational skills
• Ability to stay strong and calm in a stressful environment; must thrive under pressure
• Must be willing to submit to a background check to employment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.