Client Resource Specialist

Protingent; Bellevue (WA); Hybrid; USD 65,000 - 77,000; Full time

Job summary

Protingent in Bellevue, WA is seeking a Client Resource Specialist to provide exceptional service to temporary employees and partner with client stakeholders for seamless onboarding.

You will conduct regular six-week check-ins, maintain activity reports, and collaborate with the accounting team on audits and contracts while generating client leads. A Bachelor’s degree and 1–2 years of customer service are required, with a hybrid work arrangement.

Qualifications

• Bachelor's degree required.
• 1–2 years of customer service experience.
• Working knowledge of Microsoft Word and Excel.
• Strong organizational skills with ability to multi-task and prioritize.
• Ability to collaborate with others to achieve team goals.
• Direct Hire.
• Location: Bellevue, WA - Hybrid.
• Salary range: $65-77K depending on experience.

Responsibilities

• Provide exceptional service to temporary employees and manage employee relations.
• Partner with Account Manager, HR, and client stakeholders for smooth onboarding.
• Conduct six-week check-ins with temporary employees for ongoing support.
• Create and maintain activity reports and update metrics daily/weekly/quarterly.
• Maintain internal/external trackers and enter/edit data in client software tools.
• Collaborate cross-functionally with the accounting team on audits and contracts; generate client leads.

Skills

Customer service

Interpersonal skills

Multi-tasking

Cross-functional collaboration

Onboarding

Education

Bachelor's degree in relevant field

Tools

Microsoft Word

Microsoft Excel

Job description

Position Title: Client Resource Specialist

Job Requirements:

• Provide exceptional, ongoing service to temporary employees. This includes resolving non-technical issues, addressing concerns, and managing employee relations to ensure long-term satisfaction.
• Partner with the Account Manager, internal HR, and client stakeholders to ensure a smooth and successful onboarding process for all temporary employees.
• Conduct routine check-ins with temporary employees every six weeks to facilitate two-way communication and offer ongoing support.
• Create and maintain activity reports, updating metrics daily, weekly, or quarterly as required. This also includes the upkeep of internal/external trackers and entering/editing data in client software tools.
• Strong interpersonal skills are crucial for building and maintaining effective relationships with both temporary employees and clients.
• Must have a service-oriented mindset with a commitment to meeting and exceeding service delivery goals to uphold the company's reputation in the marketplace.
• Collaborate cross-functionally with the accounting team on audits, reporting and contract management.
• Generate client leads and referrals.
• Other responsibilities may be required as needed for the success of the client account.

Job Qualifications:

• Bachelor's degree in a relevant field.
• Must have at least 1-2 years of customer service experience.
• Working knowledge of Microsoft Word, Excel.
• Strong organizational skills with the ability to multi-task and prioritize work assignments.
• Ability to collaborate with others to achieve team goals.
• Direct Hire
• Location: Bellevue, WA -Hybrid
• Salary range: $65-77K-depending on experience