Client Resource Coordinator — Scheduling & Service Ops

Johnson Controls; Allentown (Lehigh County); On-site; USD 41,000 - 48,000; Full time

Job summary

Johnson Controls in Allentown, PA is seeking a Client Resource Coordinator to manage customer service requests from initiation to completion. You will schedule technicians, coordinate labor, and ensure timely communication with customers to meet service expectations.

The role requires strong organizational and interpersonal skills, an associate degree plus 3–5 years in service operations, with a focus on efficiency and profitability. Competitive benefits apply.

Qualifications

• Associate degree preferred, high school diploma or equivalent required.
• Strong organizational and detail-oriented skills are essential.
• Excellent interpersonal communication with internal and external clients.

Responsibilities

• Receive and coordinate customer service requests from initiation to completion.
• Schedule technicians and manage daily labor assignments for PSA visits.
• Communicate action plans and service details directly to customers.
• Ensure work meets customer expectations and follow up as needed.
• Maintain up-to-date customer accounts and assist with quotations and billing support.
• Assist with creating execution plans and participate in business reviews as needed.

Skills

Organizational skills

Attention to detail

Interpersonal skills

Education

Associate degree preferred, high school diploma or equivalent required

Job description

Johnson Controls in Allentown, PA is seeking a Client Resource Coordinator to manage customer service requests from initiation to completion. You will schedule technicians, coordinate labor, and ensure timely communication with customers to meet service expectations.

The role requires strong organizational and interpersonal skills, an associate degree plus 3–5 years in service operations, with a focus on efficiency and profitability. Competitive benefits apply.