Client Services & Scheduling Specialist

Johnson Controls, Inc.; Allentown (Lehigh County); Presencial; USD 41.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits package

Descripción de la vacante

Johnson Controls, Inc. is seeking an experienced customer service coordinator in Allentown, PA to convert requests into actionable technician dispatches. You will work with the Service Team Manager to ensure timely completion and customer satisfaction, while monitoring profitability and operational performance.

The role requires strong communication, multitasking, and organizational skills, with 3–5 years of service operations experience. Competitive benefits are offered with hourly compensation.

Formación

• Associate degree preferred or high school diploma with 3–5 years service ops experience.
• Strong organizational and attention to detail required.
• Excellent interpersonal and verbal/written communication skills required.
• Ability to manage multiple projects, tasks and issues with tact and persistence.
• Ability to prioritize work activities by financial impact to business goals.
• Experience with basic project accounting or costing principles is desired.

Responsabilidades

• Coordinate customer service requests from initiation to completion.
• Schedule and dispatch Technicians with guidance from Team Leads.
• Communicate action plans and services directly to customers.
• Ensure work meets customer expectations and perform follow-ups as needed.
• Reconcile service requests daily and manage labor scheduling.
• Assist with creation of L&M quotations and maintain customer relationships.
• Prepare execution plans for PSA visits and support business reviews.
• Support forecasting, billing, warranty processes and customer retention.

Conocimientos

Interpersonal skills

Organizational skills

Attention to detail

Time management

Prioritization

Project accounting basics

Communication

Influence diverse teams

Educación

Associate’s degree preferred

High school diploma or equivalent

Descripción del empleo

Johnson Controls, Inc. is seeking an experienced customer service coordinator in Allentown, PA to convert requests into actionable technician dispatches. You will work with the Service Team Manager to ensure timely completion and customer satisfaction, while monitoring profitability and operational performance.

The role requires strong communication, multitasking, and organizational skills, with 3–5 years of service operations experience. Competitive benefits are offered with hourly compensation.