Client Resolution Specialist - Impactful Customer Advocate

Adeedo Drains, Plumbing, Heating & Air; Whittier (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Monthly incentives based onPerformance

Overtime opportunities

401(k) with company match

Paid time off

Job summary

Adeedo! Drains, Plumbing, Heating & Air is seeking a Client Resolution Specialist in Brea, CA to deliver outstanding service in a fast-paced, in-person environment.

You will engage with clients daily to address concerns and provide timely solutions, reporting to the Client Services Manager in a full-time, non-exempt role. Key responsibilities include handling escalations across teams, ensuring timely resolutions, using CRM to document activities, and contributing to process improvements.

Qualifications

• Customer service-focused with a track record of satisfying clients.
• Excellent phone and interpersonal communication.
• Able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Handle incoming client escalations and coordinate resolution with stakeholders.
• Ensure escalations are resolved within timelines and to client satisfaction.
• Use CRM to document all activities accurately.

Skills

Customer service

Phone skills

Written communication

Multitasking

Judgment

Typing 40 wpm

MS Word/Outlook/Excel

Flexible schedule

Physical ability

Tools

Microsoft Word

Outlook

Excel

Job description

Adeedo! Drains, Plumbing, Heating & Air is seeking a Client Resolution Specialist in Brea, CA to deliver outstanding service in a fast-paced, in-person environment.

You will engage with clients daily to address concerns and provide timely solutions, reporting to the Client Services Manager in a full-time, non-exempt role. Key responsibilities include handling escalations across teams, ensuring timely resolutions, using CRM to document activities, and contributing to process improvements.