Client Resolution & Escalation Specialist

Service Champions Plumbing, Heating & AC; Whittier (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Monthly incentives

Overtime opportunities

401(k) match

Paid time off

Training & development

Team culture

Job summary

Service Champions Plumbing, Heating & AC in Brea, California, is seeking a Client Resolution Specialist for an in-person, full-time role. You will directly engage with clients, resolve concerns, and coordinate cross-functional efforts to ensure timely solutions with a positive attitude.

The position requires strong communication, multitasking, and sound judgment. It offers non-exempt hourly pay and opportunities for growth in a dynamic service-driven environment.

Qualifications

• Dedicated to providing superior customer service.
• Exceptional phone and interpersonal skills.
• Excellent written and verbal communication skills.
• Able to manage multiple priorities in a fast-paced environment.
• Strong judgment to resolve issues calmly and diplomatically.
• Typing speed of at least 40 wpm.
• Proficient in Microsoft Word, Outlook, Excel.

Responsibilities

• Handle incoming client escalations and coordinate resolution with stakeholders across functions.
• Ensure escalations are resolved to client satisfaction within timelines.
• Escalate when timelines may be exceeded and identify process improvements.
• Document activities accurately using the CRM.

Skills

Customer service

Phone skills

Interpersonal skills

Written and verbal communication

Multitasking

Judgment and diplomacy

Typing 40 wpm

MS Word/Outlook/Excel

Tools

Microsoft Word

Outlook

Excel

Job description

Service Champions Plumbing, Heating & AC in Brea, California, is seeking a Client Resolution Specialist for an in-person, full-time role. You will directly engage with clients, resolve concerns, and coordinate cross-functional efforts to ensure timely solutions with a positive attitude.

The position requires strong communication, multitasking, and sound judgment. It offers non-exempt hourly pay and opportunities for growth in a dynamic service-driven environment.