Client Resolution Specialist — In-Office Brea with Benefits

Adeedo; Brea (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Monthly incentives

Job summary

Adeedo in Brea, CA is seeking a Client Resolution Specialist for an in-person, full-time role. You will engage daily with clients, resolve concerns, and coordinate cross-functional actions to ensure timely outcomes.

You’ll document activities in the CRM, prioritize multiple tasks, and communicate clearly with customers and internal teams. Benefits include health insurance, 401(k) with company match, generous PTO, and monthly incentives.

Qualifications

• Dedicated to providing superior customer service.
• Exceptional phone and interpersonal skills.
• Exceptional written and verbal communication skills.
• Able to manage multiple priorities within a fast-paced environment.
• Strong judgment to resolve issues calmly and diplomatically.
• Typing speed of at least 40 wpm.
• Proficient in Microsoft Word, Outlook, Excel.

Responsibilities

• Handle incoming client escalations and coordinate resolution with stakeholders.
• Ensure escalations are resolved to client satisfaction within timelines.
• Escalate when timelines risk being exceeded and identify improvement opportunities.
• Utilize CRM to document activities accurately.

Skills

Customer service

Phone skills

Interpersonal skills

Multitasking

Communication skills

Typing 40 wpm

MS Word/Outlook/Excel

Tools

CRM

MS Office (Word/Outlook/Excel)

Job description

Adeedo in Brea, CA is seeking a Client Resolution Specialist for an in-person, full-time role. You will engage daily with clients, resolve concerns, and coordinate cross-functional actions to ensure timely outcomes.

You’ll document activities in the CRM, prioritize multiple tasks, and communicate clearly with customers and internal teams. Benefits include health insurance, 401(k) with company match, generous PTO, and monthly incentives.