Client Resolution Specialist

Adeedo Drains, Plumbing, Heating & Air; Whittier (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Monthly incentives based onPerformance

Overtime opportunities

401(k) with company match

Paid time off

Job summary

Adeedo! Drains, Plumbing, Heating & Air is seeking a Client Resolution Specialist in Brea, CA to deliver outstanding service in a fast-paced, in-person environment.

You will engage with clients daily to address concerns and provide timely solutions, reporting to the Client Services Manager in a full-time, non-exempt role. Key responsibilities include handling escalations across teams, ensuring timely resolutions, using CRM to document activities, and contributing to process improvements.

Qualifications

• Customer service-focused with a track record of satisfying clients.
• Excellent phone and interpersonal communication.
• Able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Handle incoming client escalations and coordinate resolution with stakeholders.
• Ensure escalations are resolved within timelines and to client satisfaction.
• Use CRM to document all activities accurately.

Skills

Customer service

Phone skills

Written communication

Multitasking

Judgment

Typing 40 wpm

MS Word/Outlook/Excel

Flexible schedule

Physical ability

Tools

Microsoft Word

Outlook

Excel

Job description

Job Overview

Location: Brea, California. This is an in person role at our Service Champions Branch. Are you passionate about providing outstanding customer service? We’re looking for an exceptional Client Resolution Specialist who thrives in a fast-paced environment and excels at multitasking. In this role, you'll engage directly with clients every day, addressing their concerns and delivering timely solutions with a positive attitude. This full-time, non-exempt position reports to the Client Services Manager and offers a dynamic opportunity to make a real impact on our customers’ experiences. If you're ready to use your problem-solving skills and sound judgment to help others, we want to hear from you!

Key Responsibilities

• Handle incoming client escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items and communications are fulfilled.
• Ensure client escalations are resolved to the client satisfaction within agreed upon timelines.
• Escalate quickly and proactively all escalations that may exceed established timelines. Identify coaching opportunities, process improvements, and system issues and share them with the appropriate parties.
• Utilize CRM to ensure all activities are documented properly and accurately.

Qualifications

• Dedicated to providing superior customer service.
• Exceptional phone and interpersonal skills.
• Exceptional written and verbal communication skills.
• Able to manage multiple priorities within a fast-paced, deadline-driven, multi-discipline environment.
• Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner.
• Ability to talk and type accurately; typing speed of at least 40 wpm.
• Proficient in Microsoft Word, Outlook, Excel.
• Availability to work a variable schedule between the hours of 7:00 AM and 8:00 PM, Monday through Saturday, based upon business needs.
• Physical Requirements: Ability to sit for extended periods of time. Accurate speech, hearing, and listening abilities.

Benefits

• Health insurance: Comprehensive medical, dental, and vision coverage.
• Monthly incentives based on performance
• Overtime Opportunities
• Retirement plan: 401(k) with company match.
• Paid time off: Generous vacation, holidays, and sick leave.
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

Pay Range: $25 USD - $27 USD

About Adeedo!

Adeedo! Drains, Plumbing, Heating & Air is a premier Los Angeles plumbing and HVAC business that has been serving greater Southern Californian residents since 1949. Our experienced team of dedicated plumbers and HVAC Professionals ensure that our customers are provided with outstanding quality, service, and reliability.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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