On-Site Client Resolution Specialist in Brea

Service Champions Plumbing, Heating & AC; Anaheim (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Overtime opportunities

Training and development

Team environment

Job summary

Service Champions Plumbing, Heating & AC in Brea, CA, is hiring a Client Resolution Specialist for an in-person, full-time role. You will engage with clients daily, address concerns, and coordinate timely resolutions with cross-functional teams, while maintaining a positive attitude and professional demeanor.

The position reports to the Client Services Manager, offers a competitive hourly pay range, and includes health insurance, a 401(k) with company match, paid time off, and opportunities for

Qualifications

• Dedicated to providing superior customer service.
• Excellent phone and interpersonal skills.
• Exceptional written and verbal communication skills.
• Able to manage multiple priorities within a fast-paced environment.
• Strong judgment to make sound business decisions calmly.

Responsibilities

• Handle incoming client escalations and coordinate resolution efforts with key stakeholders.
• Ensure client escalations are resolved to client satisfaction within timelines.
• Escalate quickly if timelines may be exceeded and identify process improvements.
• Utilize CRM to document activities accurately.

Skills

Customer service

Phone skills

Written communication

Verbal communication

Multitasking

Decision making

Typing 40 wpm

MS Word

MS Outlook

MS Excel

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Service Champions Plumbing, Heating & AC in Brea, CA, is hiring a Client Resolution Specialist for an in-person, full-time role. You will engage with clients daily, address concerns, and coordinate timely resolutions with cross-functional teams, while maintaining a positive attitude and professional demeanor.

The position reports to the Client Services Manager, offers a competitive hourly pay range, and includes health insurance, a 401(k) with company match, paid time off, and opportunities for