Client Resolution Specialist - Impactful Customer Care

Service Champions; Brea (CA); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Monthly incentives

Job summary

Service Champions in Brea, CA is seeking a Client Resolution Specialist to provide outstanding customer service in-person. This full-time role reports to the Client Services Manager and involves resolving client concerns quickly while maintaining a positive attitude.

Responsibilities include handling escalations, coordinating with internal teams, documenting activities in CRM, and ensuring timely resolutions.

Qualifications

• Experience delivering superior customer service.
• Excellent phone, interpersonal, written and verbal communication.
• Ability to multitask in a fast-paced, deadline-driven environment.
• Strong judgment and diplomatic problem-solving skills.
• Typing speed at least 40 wpm.
• Proficient with Microsoft Word, Outlook and Excel.
• Flexible schedule 7:00 AM–8:00 PM, Mon–Sat.

Responsibilities

• Handle incoming client escalations and coordinate resolutions with stakeholders.
• Ensure escalations are resolved to client satisfaction within timelines.
• Escalate when timelines may be exceeded and identify improvements.
• Document all activities in CRM accurately.

Skills

Customer service

Phone skills

Written communication

Verbal communication

Multitasking

Judgment

Typing 40 wpm

MS Word

MS Outlook

MS Excel

Scheduling flexibility

In-person work

Tools

Microsoft Word

Outlook

Excel

Job description

Service Champions in Brea, CA is seeking a Client Resolution Specialist to provide outstanding customer service in-person. This full-time role reports to the Client Services Manager and involves resolving client concerns quickly while maintaining a positive attitude.

Responsibilities include handling escalations, coordinating with internal teams, documenting activities in CRM, and ensuring timely resolutions.