Client Representative

Ed Castro Landscape; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Ed Castro Landscape seeks a Client Representative in Atlanta, GA, to serve as the primary contact for residential and commercial clients. The role involves coordinating with design, build, and maintenance teams and ensuring a seamless client experience from initial consultation onward.

You will respond to inquiries, track progress, and address issues while supporting sales activities through proposals and lead follow-ups.

Qualifications

• Experience in delivering high-quality customer service.
• Strong verbal and written communication with clients and internal teams.
• Proven ability to resolve issues and manage client expectations professionally.
• Basic to intermediate sales skills, including supporting proposals and follow-ups.
• Experience training clients or team members on service processes is beneficial.

Responsibilities

• Respond to client inquiries and coordinate with design, build, and maintenance teams.
• Track project progress and address service issues to maintain satisfaction.
• Prepare proposals and follow up on leads to promote offerings.
• Explain service offerings clearly to clients and stakeholders.
• Engage in frequent in-person communication with clients and internal teams.
• Visit sites as needed to ensure professional standards and relationships.

Skills

Customer service

Communication

Sales support

Organization

CRM tools

Tools

CRM software

Job description

Company Description

Ed Castro Landscape is an award-winning, full-service landscape architecture company specializing in high-quality outdoor environments. The firm provides comprehensive design and build services, creating customized landscapes for diverse client needs. Ed Castro Landscape supports both residential and commercial clients, offering ongoing maintenance to ensure properties remain attractive and functional. The company is known for its commitment to excellence, professional service, and long-term client relationships. Team members join a collaborative environment that values craftsmanship, reliability, and client satisfaction.

Role Description

The Client Representative is a full-time, on-site role based in Atlanta, GA, responsible for serving as the primary point of contact for residential and commercial landscape clients. Day-to-day tasks include responding to client inquiries, coordinating services with design, build, and maintenance teams, and ensuring a smooth client experience from initial consultation through ongoing service. The role involves managing client expectations, tracking project progress, and proactively addressing service issues to promote high levels of customer satisfaction. The Client Representative will also support sales activities by preparing proposals, following up on leads, and explaining service offerings. This position requires frequent in-person communication, occasional site visits, and close collaboration with internal teams to maintain professional standards and long-term partnerships.

Qualifications

• Strong focus on Customer Satisfaction and the ability to build lasting client relationships.
• Effective Communication skills, including clear verbal and written communication with clients and internal teams.
• Proven Customer Service experience, with a track record of resolving issues and managing expectations professionally.
• Basic to intermediate Sales skills, including supporting proposals, follow-ups, and service recommendations.
• Experience with Training clients or team members on service processes and best practices is beneficial.
• Experience in landscaping, construction, property management, or related fields is preferred.
• Strong organizational skills, attention to detail, and ability to manage multiple client accounts simultaneously.
• Proficiency with common office software (e.g., email, spreadsheets, CRM tools) and reliable on-site availability in Atlanta, GA.