Client Experience Lead - Landscape Services

Ed Castro Landscape; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Ed Castro Landscape seeks a Client Representative in Atlanta, GA, to serve as the primary contact for residential and commercial clients. The role involves coordinating with design, build, and maintenance teams and ensuring a seamless client experience from initial consultation onward.

You will respond to inquiries, track progress, and address issues while supporting sales activities through proposals and lead follow-ups.

Qualifications

• Experience in delivering high-quality customer service.
• Strong verbal and written communication with clients and internal teams.
• Proven ability to resolve issues and manage client expectations professionally.
• Basic to intermediate sales skills, including supporting proposals and follow-ups.
• Experience training clients or team members on service processes is beneficial.

Responsibilities

• Respond to client inquiries and coordinate with design, build, and maintenance teams.
• Track project progress and address service issues to maintain satisfaction.
• Prepare proposals and follow up on leads to promote offerings.
• Explain service offerings clearly to clients and stakeholders.
• Engage in frequent in-person communication with clients and internal teams.
• Visit sites as needed to ensure professional standards and relationships.

Skills

Customer service

Communication

Sales support

Organization

CRM tools

Tools

CRM software

Job description

Ed Castro Landscape seeks a Client Representative in Atlanta, GA, to serve as the primary contact for residential and commercial clients. The role involves coordinating with design, build, and maintenance teams and ensuring a seamless client experience from initial consultation onward.

You will respond to inquiries, track progress, and address issues while supporting sales activities through proposals and lead follow-ups.