Customer Service and Sales Representative- Landscaping

Air Comfort, Inc; Kalamazoo (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Commission

Incentive Bonus

Profit Sharing

Medical

Dental

Vision

401K

Job summary

Air Comfort, Inc in Kalamazoo, Michigan is looking for a Client Retention & Sales Associate to enhance client relationships and drive business growth. This role includes managing contracts, estimating project costs, and collaborating with team members to create beautiful outdoor spaces. Candidates should possess strong communication skills, experience in sales, and the ability to handle multiple projects. A rewarding environment with competitive benefits awaits those passionate about client satisfaction and project management.

Qualifications

• Experience in client retention, sales, or account management, preferably within the landscape or related industry.
• Strong communication and interpersonal skills for effective client and team collaboration.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines.
• Proficiency in project estimation, proposal development, and job costing.
• Attention to detail and organizational skills for contract and project management.

Responsibilities

• Retain and nurture existing client relationships, identifying opportunities to expand services.
• Manage contracts and oversee project documentation to ensure accuracy.
• Conduct efficiency reviews and meet with clients to discuss ideas and budgets.
• Develop and draw landscape plans to support client projects.
• Estimate costs for landscape services and prepare final proposals.

Skills

Client retention

Sales

Project management

Communication

Interpersonal skills

Attention to detail

Job description

Join a dynamic team dedicated to delivering exceptional landscape solutions and outstanding client service. As a Client Retention & Sales Associate, you will play a key role in maintaining strong client relationships, ensuring project success, and driving business growth. This position offers the opportunity to collaborate with clients, team members, and vendors to create beautiful and functional outdoor spaces. If you are passionate about client satisfaction, project management, and sales, this role provides a rewarding environment to develop your skills and make a meaningful impact.

Responsibilities

• Retain and nurture existing client relationships, identifying opportunities to expand services and increase client spend.
• Manage contracts and oversee project documentation to ensure accuracy and compliance.
• Conduct efficiency reviews and meet with clients to discuss ideas, design concepts, services, budgets, and schedules.
• Develop and draw landscape plans as needed to support client projects.
• Estimate costs for landscape services and projects, prepare final proposals, and perform job costing.
• Deliver sales presentations to clients to secure new projects and services.
• Respond promptly to client questions, complaints, and service-related inquiries to ensure high satisfaction.
• Visit construction sites to monitor project progress and ensure adherence to plans and specifications.
• Collaborate daily with the Landscape Installation Production Manager to review progress, resolve conflicts, and coordinate team efforts.
• Follow up with clients throughout the project lifecycle, providing guidance on care and maintenance of new landscapes.
• Engage with clients, team members, subcontractors, and vendors through satisfaction surveys, meetings, and regular communication.

Qualifications

• Experience in client retention, sales, or account management, preferably within the landscape or related industry.
• Strong communication and interpersonal skills for effective client and team collaboration.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines.
• Proficiency in project estimation, proposal development, and job costing.
• Attention to detail and organizational skills for contract and project management.
• Problem-solving skills and a proactive approach to addressing client needs and project challenges.
• Ability to interpret and develop landscape plans is a plus.

Compensation

Salary, Commission, Incentive Bonus, Profit Sharing, Medical, Dental, Vision, Life , 401K!