Client Relationship Specialist - Banking Solutions

NBMBAA; Glen Burnie, Northern (MD, KY); Hybrid; USD 52,000 - 56,000; Full time

Job summary

Bank of America is hiring for a client-focused role in Glen Burnie, MD. The position involves engaging clients in the lobby, educating them on self-service banking, and accurately processing cash transactions.

The role emphasizes building relationships, expanding knowledge with experts, and delivering a superior client experience. We seek enthusiastic, service-driven individuals with strong communication, problem-solving skills, and the ability to work weekends or extended hours as needed.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively to build relationships.
• Identifies client solutions based on needs.
• Educates clients on self-service banking options.
• Adheres to laws and bank policies.

Responsibilities

• Engages clients in lobby, educates on self-service resources.
• Processes cash transactions accurately and efficiently.
• Grows knowledge by partnering with specialists in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls.
• Delivers positive client experience and risk-aware service.

Skills

Adaptability

Customer focus

Oral communications

Problem solving

Relationship building

Client solutions advisory

Business development

Prospecting

Referral identification

Referral management

Education

Bachelor's Degree or business-relevant Associate’s Degree (business management, business administration or finance)

High School Diploma / GED

Job description

Bank of America is hiring for a client-focused role in Glen Burnie, MD. The position involves engaging clients in the lobby, educating them on self-service banking, and accurately processing cash transactions.

The role emphasizes building relationships, expanding knowledge with experts, and delivering a superior client experience. We seek enthusiastic, service-driven individuals with strong communication, problem-solving skills, and the ability to work weekends or extended hours as needed.