Client Experience Banking Advisor

Bank of America; Glen Burnie (MD); On-site; USD 71,635,000 - 76,732,000; Full time

Benefits offered by this job

Benefits eligible

Paid time off

Job summary

Bank of America in Glen Burnie, MD is hiring to engage clients in the lobby, educate on self-service resources, and accurately process cash transactions. This role focuses on gaining in-depth knowledge of clients’ financial goals and connecting them to solutions.

The position requires a proactive, client-focused approach, willingness to work weekends, and the ability to learn new technologies for self-service banking.

Qualifications

• High School Diploma or GED required.
• Experience in financial services preferred.
• Willingness to work weekends/extended hours.

Responsibilities

• Engage clients in the lobby and educate on self-service resources.
• Process cash transactions accurately.
• Follow processes and guidelines to comply with laws and protect clients and the bank.
• Grow knowledge by partnering with experts in small business, lending, and investments.
• Manage center traffic, appointments, and outbound calls.
• Drive the client experience and cash responsibilities.

Skills

Adaptability

Customer Focus

Relationship Building

Oral Communications

Problem Solving

Account Management

Client Experience

Client Management

Business Development

Education

High School Diploma

Bachelor’s Degree

Job description

Bank of America in Glen Burnie, MD is hiring to engage clients in the lobby, educate on self-service resources, and accurately process cash transactions. This role focuses on gaining in-depth knowledge of clients’ financial goals and connecting them to solutions.

The position requires a proactive, client-focused approach, willingness to work weekends, and the ability to learn new technologies for self-service banking.