Relationship Banking Specialist

Bank of America; Laurel (MD); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America is seeking a customer-focused associate to engage clients in the lobby, educate them on self-service resources, and process cash transactions accurately. You will build relationships, connect clients to financial solutions, and support a great client experience.

The role requires strong communication, the ability to handle cash, and flexibility to work weekends or extended hours at various MD locations, including Laurel and Bowie.

Qualifications

• Excellent customer service and ability to educate clients on self-service banking tools.
• Strong work ethic and results focus in a fast-paced environment.
• Willingness to work weekends and extend hours as needed.
• Cash handling experience preferred.

Responsibilities

• Engage lobby clients to educate and assist with self-service transactions.
• Process cash transactions accurately and efficiently.
• Build relationships to meet clients’ financial needs and connect to solutions.
• Drive the client experience and manage cash responsibilities.
• Manage center traffic, appointments, and outbound calls as needed.

Skills

Customer focus

Problem solving

Communication

Relationship building

Time management

Self-service banking education

Education

High School Diploma / GED

Business-related Associate’s/Bachelor’s degree

Tools

ATM

Online banking

Mobile banking

Job description

Bank of America is seeking a customer-focused associate to engage clients in the lobby, educate them on self-service resources, and process cash transactions accurately. You will build relationships, connect clients to financial solutions, and support a great client experience.

The role requires strong communication, the ability to handle cash, and flexibility to work weekends or extended hours at various MD locations, including Laurel and Bowie.