Client Relationship/Program Manager

Highbrow LLC; Lincoln (NE); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading technology company is searching for a Client Relationship/Program Manager in Lincoln, NE. The candidate will serve as a primary contact for clients, focusing on application support and configuration enhancements. Responsibilities include conducting root-cause analysis for client issues and making necessary application adjustments. Candidates should have a bachelor’s degree in a relevant field, strong communication skills, and experience in technical support. This role is onsite with potential for occasional travel, along with flexible work hours.

Qualifications

• Experience in Technical Application Support or Technical Implementations.
• Ability to make application configuration changes to meet client-specific requirements.
• Proficient in writing database queries and diagnostic scripts.
• Strong problem-solving with root-cause analysis.
• Flexible hours with potential shift rotation.
• Occasional travel may be required.

Responsibilities

• Serve as principal point of contact for customers regarding application queries.
• Make application configuration changes to align with client requirements.
• Provide root-cause analysis for complex issues.
• Review client application and system configurations for accuracy and performance.
• Conduct research and diagnostics to resolve problems.
• Provide database queries and scripts for analysis.
• Verify issue resolution with customer satisfaction before closing.
• Deliver root-cause analysis and preventive action plans.
• Escalate issues to Tier 2 support when warranted.
• Work 9:00 AM – 6:00 PM with possible rotation for extended coverage.
• Travel infrequently as required.

Skills

Technical Application Support

Communication

Problem-solving

SQL Queries

Troubleshooting

Flexible Hours

Travel Flexibility

Education

Bachelor’s degree in Computer Science, Information Technology, Finance, Business Administration

Tools

MS Windows Server

MS SQL

.NET Framework

Job description

Job Title: Client Relationship/Program Manager

Job ID: 2024-13151

Job Location: Lincoln, NE (100% Onsite)

Job Travel Location(s):

# Positions: 2

Employment Type: W2

Duration:Long Term

# of Layers:0

Work Eligibility:All Work Authorizations are permitted – No OPTs, No H-1s

Key Technology:Technical experience, communication

Job Responsibilities:

• Serve as principal point of contact for both external and internal customers in regards application queries/issues.
• Work closely with implementations and directly with internal and external customers to gain a strong understanding of their processing environment and application configuration.
• Make application configuration changes and enhancements to align to client requirements.
• Play a key role in reviewing client application and system configurations for accuracy and performance optimization.
• Perform research and problem diagnostics to determine resolutions to reported problems.
• Provide database queries and diagnostic scripts to gather information for effective analysis.
• Validate issues are resolved to customer satisfaction prior to closing inquiries.
• Provide root‑cause analysis for complex issues including action plans to prevent reoccurrence.
• Efficiently and appropriately escalat[e] issues to Tier 2 support team when warranted.
• Position normal hours are 9:00 AM – 6:00 PM; however, this position requires flexibility in work hours and may rotate with other staff members to cover extended support hours.
• Travel on an infrequent basis may be required.

Skills and Experience Required:

Required:

• Experience in Technical Application Support or Technical Implementations.
• Ability to make application configuration changes and implement enhancements to meet client‑specific requirements.
• Proficient in writing database queries and diagnostic scripts to gather data for effective analysis and troubleshooting.
• Strong problem‑solving skills, with the ability to perform root cause analysis for complex issues, and develop action plans to prevent future occurrences.
• Flexibility in working hours is required, with the potential to rotate shifts with other team members to provide extended support coverage.
• Occasional travel may be required, though it will be infrequent.

Desired:

• Server hardware and operating system software knowledge (MS Windows Server, MS SQL, and MS .Net Framework)
• Ability to clearly communicate complex technical specifications to clients
• Excellent interpersonal and organizational skills; able to work closely with team members and customers
• Ability to analyze and solve complex technical problems using sound judgment and experience.
• Excellent presentation, client management, organizational, verbal, and written communication skills.
• Strong knowledge of client support procedures with attention to detail and follow‑up.
• Proficiency in financial services industry and system implementations (workflow, AML/Fraud/Risk, regulatory and/or enterprise software solutions).

Education:

• Bachelor’s degree in Computer Science, Information Technology, Finance, Business Administration, or equivalent education in a related discipline.