Client Relationship Manager - Catering Services

Placements24; Queenstown (MD); Teletrabalho; USD 70 000 - 100 000; Tempo integral

Resumo da oferta

Placements24 is seeking a Client Relationship Manager to support diverse catering clients in a remote role focused on the Queenstown region. You will be the primary contact, understanding client requirements and offering tailored solutions to ensure exceptional service and seamless event execution.

The role emphasizes strong communication, organization, and a commitment to client satisfaction while coordinating with internal teams to deliver flawless catering experiences.

Qualificações

• Proven experience in client relationship management.
• Strong communication and organizational skills.
• Ability to work remotely and manage multiple clients.

Responsabilidades

• Develop and nurture relationships with catering clients.
• Be the main point of contact, addressing inquiries and resolving issues.
• Understand client needs to propose customized catering solutions.
• Oversee the client experience from inquiry to post-event follow-up.
• Collaborate with culinary and operations teams to ensure flawless service.
• Manage client contracts, invoicing, and CRM records.

Conhecimentos

Client relationship management

Communication skills

Descrição da oferta de emprego

About the Role

Our client is seeking a dedicated and personable Client Relationship Manager to serve their diverse clientele in the catering sector, operating remotely and supporting the Queenstown region. This role is pivotal in building and maintaining strong, long-lasting relationships with corporate and private clients, ensuring their catering needs are consistently met with exceptional service. You will be the primary point of contact, understanding client requirements, offering tailored solutions, and ensuring seamless event execution. This position requires excellent communication, organizational skills, and a deep commitment to client satisfaction within a remote work environment.

Key Responsibilities

• Develop and nurture strong relationships with existing and prospective catering clients.
• Act as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Understand client needs and preferences to propose customized catering solutions and packages.
• Oversee the client experience from initial inquiry through to post-event follow-up.
• Collaborate effectively with internal culinary and operations teams to ensure flawless service delivery.
• Manage client contracts, invoicing, and maintain accurate client records in the CRM system.

Requirements

Proven experience in client relationship management,