Catering Service Supervisor - Large Scale Events

Placements24; Queenstown (MD); Sur place; USD 11 000 - 14 000; Plein temps

Avantages offerts par ce poste

Provident fund

Staff meals

On-the-job training

Advancement opportunities

Résumé du poste

Placements24 is assisting a prominent catering company in Queenstown, Eastern Cape, to hire a Catering Service Supervisor. You will lead on-site catering teams, oversee service flow, and ensure adherence to standards and hygiene protocols during large-scale events.

The role requires strong leadership, superb customer service, and the ability to manage multiple events with poise and efficiency in a dynamic environment.

Qualifications

• Minimum 2 years in a supervisory or team lead role in catering or hospitality.
• Proven ability to manage and motivate a service team.
• Excellent customer service and interpersonal skills.
• Strong understanding of food and beverage service standards and hygiene protocols.
• Ability to work under pressure in a fast-paced event environment.

Responsabilités

• Supervise catering staff during event setup, service, and breakdown on-site.
• Enforce company standards for professionalism, appearance, and guest interaction.
• Manage efficient flow of food and beverage service and ensure guest satisfaction.
• Maintain high cleanliness and hygiene in service areas.
• Assist in training new service staff on procedures and protocols.
• Conduct pre-event briefings with the catering team to review details.
• Address and resolve service-related issues or guest complaints promptly.
• Coordinate with kitchen staff to ensure timely and accurate delivery of food.
• Manage inventory of service items (linens, cutlery, glassware) during events.
• Report on event service performance to the Operations Manager.

Connaissances

Leadership

Customer service

Interpersonal skills

Problem-solving

Organizational skills

Outils

Food safety knowledge

Description du poste

About the Role

Our client, a prominent catering company servicing large-scale events in Queenstown, Eastern Cape , is seeking a reliable and experienced Catering Service Supervisor. This role is essential for ensuring the smooth and efficient delivery of food and beverage services at various events, from conferences to celebrations. You will lead a team of catering staff on-site, oversee service flow, manage client expectations, and ensure adherence to service standards and hygiene protocols. The ideal candidate will possess excellent leadership skills, a strong work ethic, and a passion for providing exceptional customer service in a dynamic event setting. This is a hands-on role requiring a proactive approach to problem-solving and a commitment to excellence in the Queenstown area.

Key Responsibilities

• Supervise and direct catering staff during event setup, service, and breakdown in Queenstown .
• Ensure all service staff adhere to company standards for professionalism, appearance, and guest interaction.
• Manage the efficient flow of food and beverage service, ensuring timely delivery and guest satisfaction.
• Maintain high standards of cleanliness and hygiene in service areas.
• Assist in training new service staff on procedures and protocols.
• Conduct pre-event briefings with the catering team to review event details and service requirements.
• Address and resolve any service-related issues or guest complaints promptly and effectively.
• Coordinate with the kitchen staff to ensure timely and accurate delivery of food.
• Manage inventory of service items (linens, cutlery, glassware) during events.
• Report on event service performance to the Operations Manager.

Requirements

• Minimum of 2 years of experience in a supervisory or team lead role within the catering or hospitality industry.
• Proven ability to manage and motivate a service team.
• Excellent customer service and interpersonal skills.
• Strong understanding of food and beverage service standards and hygiene protocols.
• Ability to work effectively under pressure in a fast-paced event environment.
• Good organizational and problem-solving skills.
• Flexibility to work varied hours, including evenings, weekends, and public holidays, as required by event schedules in Eastern Cape .
• Must be physically fit and able to stand for extended periods.
• A positive attitude and a commitment to delivering quality service.
• Experience in handling event logistics is a plus.

Benefits

• Competitive annual salary of R .
• Opportunity to gain experience with large-scale events in Queenstown .
• Be part of a professional and supportive catering team.
• On-the-job training and skill development.
• Staff meals provided during shifts.
• Potential for advancement within the company.
• Contribution to a provident fund.