Client Relationship Manager

Jobtailor; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking an accomplished Account Manager to proactively engage current and potential clients, understand their business and IT needs, and coordinate with internal teams to deliver roadmaps.

You will lead client discussions, present value-driven strategies, manage contracts and budgets, maintain client data, and participate in events. Strong communication and multitasking are essential.

Qualifications

• Bachelor's degree or equivalent level of experience.
• Account Management/Client Development experience in a consultative, solution-based environment.
• Solid understanding of Technology required (cloud, storage, infrastructure, and desktop).
• Excellent active listening and communication skills with clients and stakeholders.
• Able to manage simultaneous projects with minimal supervision.

Responsibilities

• Identify and engage current and potential clients through email, trade shows, and social media.
• Understand clients' IT strategies and translate needs to the design team for roadmaps.
• Plan and lead presentations to demonstrate ROI and value-added strategies.
• Maintain a client database and track opportunities; manage contracts and deliverables.
• Collaborate across teams to ensure on-time, on-budget project delivery.
• Attend network events and client functions, including after hours when needed.

Skills

Account Management

Project Management

Client Development

Verbal Communication

Written Communication

Multitasking

Active Listening

Organizational Skills

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Cloud Technology

Infrastructure Solutions

Job description

• Proactively identify and engage current and potential clients utilizing various sales methods including email, trade shows, and social media.
• Gain a clear understanding of clients' overall business and IT strategies; effectively communicate to RFA's design team to develop solution-based roadmaps addressing client needs.
• Develop client-specific strategies to identify and address client's needs, while staying abreast of new opportunities to align client's future requirements with RFA's product set.
• Liaison with all relevant business units to secure resources required to complete task/s on time and on budget; work with marketing initiatives by providing relevant client feedback.
• Plan and lead presentations, effectively demonstrating RFA's ability to provide value-added solutions-based strategies; clearly articulate RFA's ability to resolve client issues; demonstrate positive ROI of investment/s when necessary.
• Collaborate across departmental lines to promote outstanding client service.
• Negotiate contractual terms and conditions including price, payment terms and deliverables.
• Maintain client database entering all relevant information on a daily basis including new sales opportunities; maintain competitor profiles.
• Able to work under pressure and meet deadlines (willingness to work extra hours when needed).
• Be the point of contact when handling escalation requests.
• Attend network and client event functions during and after business hours.

Requirements

• Account Management/Client Development experience in a consultative, solution-based environment.
• Must have project management experience including cost management and basic accounting calculations.
• Able to review and track new opportunities for the organization.
• Solid understanding of Technology required (cloud, storage, infrastructure, and desktop).
• Excellent active listening skills and able to ask relevant questions in order to gather, document and communicate effectively with clients and internal project stakeholders.
• Able to work on simultaneous projects (multitask) and completing tasks in a timely manner with minimal supervision.
• Strong business, organizational, and verbal and written communication skills.
• Able to communicate with technical and non-technical professionals including VP and C-Level professionals in a clear and concise manner.
• High degree of proficiency with Microsoft Office software (Excel, MS Word, PowerPoint)
• Bachelor's degree or equivalent level of experience

Core Competencies

Demonstrates expertise in Account Management and Client Development within a consultative, solution-based environment, with strong project management skills and a solid understanding of technology solutions. Proficient in effectively communicating with diverse stakeholders and delivering value-added strategies that align with client needs.

Highest-signal resume keywords

• Account Management
• Project Management
• Client Development
• Technology Solutions
• Microsoft Office Proficiency

ATS Optimization Keywords

Hard Skills

• Project Management
• Cost Management
• Basic Accounting Calculations
• Client Database Management
• Opportunity Tracking

Soft Skills

• Active Listening
• Verbal Communication
• Written Communication
• Organizational Skills
• Multitasking

Industry Keywords

• Consultative Sales
• Solution-Based Strategies
• Client Engagement
• Contract Negotiation
• ROI Demonstration

Tools & Technologies

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Cloud Technology
• Infrastructure Solutions