ITAM Business Analyst

Wipro Technologies; Louisville (KY); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading technology services company is seeking an ITAM Business Analyst to optimize IT resource performance through metrics analysis and process improvements. The role involves managing asset data and supporting various IT projects. The position is remote, with a 6+ month contract and potential for extension.

Benefits

Full range of medical and dental benefits options

Disability insurance

Paid time off (inclusive of sick leave)

Qualifications

• Monitors and measures performance metrics for IT resources.
• Optimizes performance through process improvement activities.
• Identifies and analyzes performance measures and metrics.

Responsibilities

• Updating assets in the CMDB - Source of Truth.
• Managing IT Capital Projects and Asset Reconciliation.
• Handling ITAM Requests and Incident tickets.

Skills

Data Accuracy

Performance Management

Process Improvement

Job description

Search by ‘Skills’ or ‘Keywords’ or 'Requisition ID’

Search by Location

Select how often (in days) to receive an alert:

Work with us

Title: ITAM Business Analyst

Requisition ID: 59618

Country/Region: US

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Title: ITAM Business Analyst

Duration:6+ months of Contract with possible extension of hire

Location: Remote

Brief Summary:

The IT Asset Management Business Analyst monitors and measures relevant performance metrics to assess the performance of IT resources and optimizes performance through process improvement activities. The IT Business Analyst work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. The IT Business Analyst devises measures and targets to assess and optimize the performance of IT functions, services, projects and any related improvement initiative. Identifies and analyzes performance measures and metrics, develops and maintains balanced scorecards and dashboards, and evaluates and monitors performance in IT-related areas. May include network performance management, application performance management (APM), (operating) system performance management (physical and virtual/cloud) and business transactions performance. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures

Key Responsibilities:

Key Understanding of these areas:

Conviva CMDB - Data Accuracy – Updating assets in the CMDB -Source of Truth

Conviva – CMDB Data Migration

Conviva Legal Hold Process

Conviva-Humana PCO Assets

Cascade Liaison for Decom process

Cascade Tracker

M&A Projects - Decom

M&A Projects – Asset reconciliation

IT Capital Projects Decom-Asset Reconciliation

Conviva EUT – Lost Prevention – Humana

iPads Project

Access Point Project

Security Requests

ITAM Requests

ITAM Offboarding Requests

ITAM Incident tickets

Conviva Asset removal

Asset Management Process Guide

ITAM EOL Refresh Project 2025

Windows 11 Upgrade Project

Axonius – CAASM

Conviva Workstation Shrink

Conviva Servers Shrink

Asset Track Support

Procurement follow-up for asset retrieval

Lost/Stolen devices tracker

“Expected annual pay for this role ranges from [$60,000] to [$80,000]. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.”

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicates including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis.. Wipro provides equal opportunities to all and values diversity

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us [e-mail] . Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.