Client Relationship Management Analyst

Pearson; Frankfort (KY); Remote; USD 55,000 - 60,000; Full time

Job summary

A leading company in educational testing is seeking a Client Relationship Management Analyst to enhance the profile of their PTE suite of tests. This remote position involves building relationships with institutions, executing strategic plans, and raising brand awareness across the educational landscape. The ideal candidate will have strong communication and influencing skills, along with a proactive attitude and the ability to work independently.

Qualifications

• Proven success in a sales role.
• Experience building stakeholder relationships for business benefit.
• Ability to work independently.

Responsibilities

• Develop and execute tactical plans across higher education institutions.
• Build and manage relationships with university staff.
• Engage with faculty/staff through campus visits and virtual events.

Skills

Effective communication skills

Strong oral skills

Strong written skills

Presentation skills

Stakeholder relationship building

Influencing skills

Organizational skills

Proactive attitude

Adaptability

CRM proficiency

Job description

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The Client Relationship Manager is responsible for delivering recognition targets and positioning the PTE suite of tests as the tests of choice within institutions. They will work with institutions to raise the profile of PTE and related testing products, building brand awareness and demand for English language tests within their territory.

This role involves collaboration with ELL colleagues globally to drive activity between sending and receiving markets. The manager will represent US interests in product development and provide market insights to the business.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Note that no relocation packages are offered. The ideal candidate should be based in or around:

• Chicago, IL
• Miami, FL
• Dallas, TX

Main Responsibilities

1. Develop and execute tactical plans across higher education institutions to secure endorsement and use of the PTE portfolio.
2. Build and manage relationships with university staff to increase awareness and endorsement of PTE.
3. Use sales and influencing skills to demonstrate benefits of the PTE portfolio to university relationships.
4. Engage with faculty/staff through campus visits and virtual events, employing consultative sales techniques.
5. Expand brand awareness with external stakeholders like education associations and recruiting agents.
6. Represent PTE at industry conferences and events.
7. Support universities through workshops and seminars on English testing.
8. Stay informed on developments in higher education, competitors, and Pearson products.
9. Collaborate on activities to grow US-bound test-takers.
10. Assist universities with score verification, recruitment, and admissions.
11. Maintain accurate tracking and forecasting in Salesforce (OneCRM).
12. Deliver presentations at conferences, webinars, and via social platforms.
13. Understand market dynamics and competitive positioning.
14. Prioritize customer needs and foster teamwork.

Key Requirements

• Effective communication skills for target audiences.
• Strong oral, written, and presentation skills.
• Experience building stakeholder relationships for business benefit.
• Influencing skills and personal credibility.
• Proven success in a sales role.
• Ability to work independently with strong organizational skills.
• Willingness to travel within the territory.
• Proactive, polished, and driven attitude.
• Adaptability to changing environments.
• Proficiency with CRM systems, Office tools, and mobile technologies.

Desirable

• Knowledge of English language assessments or educational testing.
• Experience in university or admissions/recruitment environments at a senior level.

Compensation varies based on skills, experience, and location. The pay range in certain states is $55,000 - $60,000, with eligibility for a sales incentive plan. Benefits information is available.