Client Relationship Management Analyst

Pearson; Charleston (WV); Remote; USD 55,000 - 60,000; Full time

Job summary

A leading company is seeking a Client Relationship Management Analyst to enhance brand awareness and demand for English language tests. This remote position requires strong communication and influencing skills, with travel to universities and events. The ideal candidate will manage relationships and execute strategic plans to secure endorsements for the PTE portfolio.

Qualifications

• Experience in building stakeholder relationships for commercial benefit.
• Ability to travel within the territory to meet with universities.

Responsibilities

• Develop and execute a tactical plan across higher education institutions.
• Build and manage relationships with Admissions Offices and university leaders.
• Showcase the PTE portfolio at industry conferences and events.

Skills

Communication

Organizational Skills

Influencing Skills

Presentation Skills

Tools

OneCRM

Microsoft Office

Job description

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The Client Relationship Manager is responsible for delivering agreed recognition targets and positioning the PTE suite of tests as the tests of choice within institutions; working with institutions to raise the profile of PTE and related testing products and building brand awareness and demand for English language tests within their territory.

The Client Relationships Manager will also collaborate with ELL colleagues globally to drive activity between sending and receiving markets. They represent the interests of the US in product development and will provide market information to the business.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Please note that we do not offer relocation packages for this position. The ideal candidate should be based in or around:

Chicago, IL

Miami, FL

Dallas, TX

Main Responsibilities

• Develop and execute a tactical plan across higher education institutions within the territory, with the aim of securing the highest level of endorsement/use/status of/for the PTE portfolio.
• Build and manage relationships with Admissions Offices, International Offices and other university leaders and staff to secure the highest level of awareness and endorsement for the PTE portfolio.
• Using a mix of sales and influencing skills, to develop university and college relationships to demonstrate the benefits of the PTE portfolio.
• Utilizing campus visits and virtual campus days to consistently connect with 15+ faculty/staff members daily, employing effective consultative sales techniques.
• Proactively position the PTE portfolio and expand brand and product awareness and understanding with key external stakeholders including education associations, study consortiums and recruiting agents.
• Showcase the PTE portfolio at industry conferences, forums and events.
• Provide support to universities and colleges through the organization of workshops and seminars on English language testing.
• Keep informed about developments within higher education, competitor activity and Pearson products.
• Collaborating with key sending regions on activities to grow US bound test takers
• Providing support to universities and colleges for score verification, recruitment and admissions.
• Maintaining accurate and timely tracking and forecasting in OneCRM (Salesforce.com).
• Demonstrating excellent organizational and follow-up skills.
• Delivering effective presentations to stakeholders via industry conferences, forums, webinars or social platforms.
• Understanding of market dynamics, competitive positioning and how our value proposition serves customers and stakeholders.
• Always putting the customer first and advocating positive behavior and teamwork.
  
  

Key Requirements

• Ability to communicate professionally, clearly, and effectively to target audiences.
• Highly developed oral, written and presentation skills.
• Experience in building stakeholder relationships for commercial benefit.
• Good influencing skills and the ability to convince through personal credibility.
• Evidence of success in a sales role
• Experience of working independently with strong organizational skills
• Ability to travel. The role will require travel within the territory to meet with universities /colleges, attend events and other stakeholders.
• Determined/driven, proactive, polished.
• Thrives in an agile, changing environment.
• Computer and Microsoft literate & able to use a CRM system
• Proficiency with Office tools, mobile technologies, computer applications, and business systems.
  
  

Desirable

• Knowledge of English language assessments or with educational testing.
• Experience working within a university or admissions/recruitment office environment at a senior level.
  
  

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:

Minimum full-time salary range is between $55000 - $60000

This position is eligible to participate in a sales incentive plan, and information on benefits offered is here.

1083062

Job: SALES

Organization: English Language Learning

Schedule: FULL_TIME

Req ID: 18897

#location

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Education Administration Programs and E-Learning Providers

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