Client Relationship Management Analyst

Pearson; Carson City (NV); Remote; USD 55,000 - 60,000; Full time

Job summary

A leading company is seeking a Client Relationship Management Analyst to enhance brand awareness and demand for English language tests. The role involves building relationships with educational institutions, executing tactical plans, and promoting the PTE portfolio. This remote position requires approximately 25% travel and offers a competitive salary.

Qualifications

• Experience building stakeholder relationships for business benefit.
• Proven success in sales roles.

Responsibilities

• Develop and execute a tactical plan across higher education institutions.
• Build and manage relationships with Admissions Offices and university staff.
• Showcase the PTE portfolio at industry conferences and events.

Skills

Communication

Sales

Organizational Skills

Influencing Skills

Tools

Salesforce

Office Tools

Job description

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The Client Relationship Manager is responsible for delivering recognition targets and positioning the PTE suite of tests as the tests of choice within institutions. They will work with institutions to raise the profile of PTE and related testing products, building brand awareness and demand for English language tests within their territory.

The Client Relationships Manager will collaborate with ELL colleagues globally to drive activity between sending and receiving markets. They will represent the interests of the US in product development and provide market information to the business.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Please note that we do not offer relocation packages for this position. The ideal candidate should be based in or around:

• Chicago, IL
• Miami, FL
• Dallas, TX

Main Responsibilities

1. Develop and execute a tactical plan across higher education institutions within the territory to secure endorsement and use of the PTE portfolio.
2. Build and manage relationships with Admissions Offices, International Offices, and other university staff to increase awareness and endorsement of the PTE portfolio.
3. Use sales and influencing skills to develop university and college relationships, demonstrating the benefits of the PTE portfolio.
4. Connect with faculty/staff through campus visits and virtual events, employing effective consultative sales techniques.
5. Proactively promote the PTE portfolio and expand brand and product awareness with external stakeholders including education associations and recruiting agents.
6. Showcase the PTE portfolio at industry conferences, forums, and events.
7. Support universities and colleges through workshops and seminars on English language testing.
8. Stay informed about developments in higher education, competitor activity, and Pearson products.
9. Collaborate with key sending regions to grow US-bound test takers.
10. Support universities and colleges with score verification, recruitment, and admissions.
11. Maintain accurate tracking and forecasting in Salesforce (OneCRM).
12. Demonstrate organizational and follow-up skills.
13. Deliver presentations at industry events, webinars, and social platforms.
14. Understand market dynamics and competitive positioning.
15. Prioritize customer needs and promote teamwork.

Key Requirements

1. Effective communication skills for diverse audiences.
2. Strong oral, written, and presentation skills.
3. Experience building stakeholder relationships for business benefit.
4. Good influencing skills with credibility.
5. Proven success in sales roles.
6. Ability to work independently with strong organizational skills.
7. Willingness to travel within the territory.
8. Proactive, polished, and driven.
9. Adaptability in a changing environment.
10. Proficiency with CRM systems and Office tools.

Desirable

1. Knowledge of English assessments or educational testing.
2. Experience in university or admissions/recruitment environments at a senior level.

Compensation varies based on skills, experience, and location. The pay range in applicable states is $55,000 - $60,000. This role is eligible for a sales incentive plan. Benefits information is available.