Client Relationship Management Analyst

Pearson; Augusta (ME); Remote; USD 55,000 - 60,000; Full time

Job summary

A leading company seeks a Client Relationship Management Analyst to enhance brand awareness and demand for English language tests. This remote role involves building relationships with educational institutions and requires effective communication and sales skills. The ideal candidate will manage relationships and support universities through workshops, maintaining accurate tracking in CRM tools.

Qualifications

• Experience in stakeholder relationship building for commercial benefits.
• Proven success in a sales role.

Responsibilities

• Develop and execute a tactical plan across higher education institutions.
• Build and manage relationships with Admissions Offices and university leaders.
• Showcase the PTE portfolio at industry conferences.

Skills

Communication

Sales

Organizational Skills

Influencing Skills

Tools

OneCRM

Office Tools

Job description

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The Client Relationship Manager is responsible for delivering recognition targets and positioning the PTE suite of tests as the tests of choice within institutions. They will work with institutions to raise the profile of PTE and related testing products, building brand awareness and demand for English language tests within their territory.

The Client Relationships Manager will also collaborate with ELL colleagues globally to drive activity between sending and receiving markets. They represent the interests of the US in product development and will provide market information to the business.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Please note that we do not offer relocation packages for this position. The ideal candidate should be based in or around:

• Chicago, IL
• Miami, FL
• Dallas, TX

Main Responsibilities

1. Develop and execute a tactical plan across higher education institutions within the territory, aiming for high endorsement and use of the PTE portfolio.
2. Build and manage relationships with Admissions Offices, International Offices, and university leaders to increase awareness and endorsement of the PTE portfolio.
3. Use sales and influencing skills to develop university and college relationships, demonstrating the benefits of the PTE portfolio.
4. Employ campus visits and virtual campus days to connect with faculty/staff, using effective consultative sales techniques.
5. Proactively position the PTE portfolio to expand brand and product awareness among external stakeholders.
6. Showcase the PTE portfolio at industry conferences, forums, and events.
7. Support universities through workshops and seminars on English language testing.
8. Stay informed about developments in higher education, competitor activity, and Pearson products.
9. Collaborate with key sending regions to grow US-bound test takers.
10. Support universities for score verification, recruitment, and admissions.
11. Maintain accurate tracking and forecasting in OneCRM (Salesforce.com).
12. Demonstrate organizational and follow-up skills.
13. Deliver presentations at conferences, webinars, and social platforms.
14. Understand market dynamics and competitive positioning.
15. Prioritize customer needs and promote teamwork.

Key Requirements

1. Effective communication skills tailored to target audiences.
2. Strong oral, written, and presentation skills.
3. Experience in stakeholder relationship building for commercial benefits.
4. Good influencing skills and credibility.
5. Proven success in a sales role.
6. Ability to work independently with strong organizational skills.
7. Willingness to travel within the territory.
8. Proactive, polished, and driven attitude.
9. Adaptability to changing environments.
10. Computer literacy and CRM experience.
11. Proficiency with Office tools and mobile technologies.

Desirable

1. Knowledge of English language assessments or educational testing.
2. Experience in university or admissions/recruitment environments at a senior level.

Compensation varies based on factors like skill, experience, and location. The salary range is $55,000 - $60,000, with eligibility for a sales incentive plan. Benefits information is available on the company website.

At Pearson, our purpose is to help people realize their potential through learning. We are committed to diversity and equal opportunity employment.