Client Relationship Management Analyst

Pearson; Springfield (IL); Remote; USD 55,000 - 60,000; Full time

Job summary

A leading company is seeking a Client Relationship Management Analyst to enhance brand awareness and demand for English language tests. This remote role involves collaboration with global colleagues and requires approximately 25% travel. The ideal candidate should possess strong communication and sales skills, along with the ability to manage stakeholder relationships effectively. Compensation is competitive, with a pay range of $55,000 - $60,000 based on experience.

Qualifications

• Experience in stakeholder relationship management for commercial benefits.
• Ability to work independently with strong organizational skills.

Responsibilities

• Develop and execute a tactical plan across higher education institutions.
• Build and manage relationships with university staff to increase PTE awareness.
• Represent PTE at industry conferences and events.

Skills

Communication

Sales

Organizational Skills

Influencing Skills

Presentation Skills

Tools

Microsoft Office

CRM Systems

Job description

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The Client Relationship Manager is responsible for delivering recognition targets and positioning the PTE suite of tests as the tests of choice within institutions. They will work with institutions to raise the profile of PTE and related testing products, building brand awareness and demand for English language tests within their territory.

This role involves collaboration with ELL colleagues globally to drive activity between sending and receiving markets. The manager will represent the US interests in product development and provide market insights to the business.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Please note that no relocation packages are offered. The ideal candidate should be based in or around:

• Chicago, IL
• Miami, FL
• Dallas, TX

Main Responsibilities:

1. Develop and execute a tactical plan across higher education institutions to secure endorsement and use of the PTE portfolio.
2. Build and manage relationships with university staff to increase awareness and endorsement of PTE.
3. Use sales and influencing skills to develop university relationships and demonstrate benefits of PTE.
4. Connect with faculty/staff through campus visits and virtual events, employing effective sales techniques.
5. Expand brand and product awareness with external stakeholders like education associations and recruiting agents.
6. Represent PTE at industry conferences, forums, and events.
7. Support universities through workshops and seminars on English language testing.
8. Stay informed about developments in higher education, competitors, and Pearson products.
9. Collaborate with regions to grow US-bound test takers.
10. Assist universities with score verification, recruitment, and admissions.
11. Maintain accurate tracking and forecasting in Salesforce (OneCRM).
12. Demonstrate organizational and follow-up skills.
13. Deliver presentations at conferences, webinars, and social platforms.
14. Understand market dynamics and competitive positioning.
15. Prioritize customer needs and promote teamwork.

Key Requirements:

• Effective communication skills for target audiences.
• Strong oral, written, and presentation skills.
• Experience in stakeholder relationship management for commercial benefits.
• Influencing skills and personal credibility.
• Success in a sales role.
• Ability to work independently with strong organizational skills.
• Willingness to travel within the territory.
• Proactive, polished, and driven attitude.
• Adaptability to a changing environment.
• Proficiency with computers, Microsoft Office, CRM systems, and mobile technologies.

Desirable:

• Knowledge of English language assessments or educational testing.
• Experience in university or admissions/recruitment environments at a senior level.

Compensation varies based on experience, skill set, and location. The pay range in certain states is $55,000 - $60,000, with eligibility for a sales incentive plan. Benefits information is available here.