Client Relationship Management Analyst

Pearson; Austin (TX); Remote; USD 55,000 - 60,000; Full time

Job summary

A leading company is seeking a Client Relationship Management Analyst to enhance brand awareness and demand for English language tests. This remote position involves collaboration with institutions and requires effective communication and sales skills. The ideal candidate will manage relationships, execute strategic plans, and represent US interests in product development. The role includes approximately 25% travel and offers competitive compensation based on experience.

Qualifications

• Effective communication skills tailored to target audiences.
• Experience building stakeholder relationships for commercial benefit.
• Success in a sales role.

Responsibilities

• Develop and execute a tactical plan across higher education institutions.
• Build and manage relationships with university staff.
• Showcase the PTE portfolio at industry conferences.

Skills

Communication

Sales

Organizational Skills

Influencing Skills

Tools

Microsoft Office

CRM Systems

Job description

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The Client Relationship Manager is responsible for delivering recognition targets and positioning the PTE suite of tests as the tests of choice within institutions. They will work with institutions to raise the profile of PTE and related testing products, building brand awareness and demand for English language tests within their territory.

The role involves collaboration with ELL colleagues globally to drive activity between sending and receiving markets. The manager will represent the US interests in product development and provide market information to the business.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Please note that relocation packages are not offered. The ideal candidate should be based in or around:

• Chicago, IL
• Miami, FL
• Dallas, TX

Main Responsibilities

1. Develop and execute a tactical plan across higher education institutions to secure endorsement and use of the PTE portfolio.
2. Build and manage relationships with university staff to increase awareness and endorsement of the PTE portfolio.
3. Use sales and influencing skills to develop university relationships and demonstrate benefits of the PTE portfolio.
4. Connect with faculty/staff through campus visits and virtual events, employing effective consultative sales techniques.
5. Proactively expand brand and product awareness with external stakeholders, including education associations and recruiting agents.
6. Showcase the PTE portfolio at industry conferences and events.
7. Support universities through workshops and seminars on English language testing.
8. Stay informed about developments in higher education, competitor activity, and Pearson products.
9. Collaborate with key regions to grow US-bound test takers.
10. Support universities with score verification, recruitment, and admissions.
11. Maintain accurate tracking and forecasting in Salesforce (OneCRM).
12. Demonstrate organizational and follow-up skills.
13. Deliver presentations via conferences, webinars, or social platforms.
14. Understand market dynamics and how our value proposition benefits customers.
15. Prioritize customer needs and promote teamwork.

Key Requirements

1. Effective communication skills tailored to target audiences.
2. Strong oral, written, and presentation skills.
3. Experience building stakeholder relationships for commercial benefit.
4. Good influencing skills and credibility.
5. Success in a sales role.
6. Ability to work independently with strong organizational skills.
7. Willingness to travel within the territory.
8. Proactive, polished, and driven attitude.
9. Adaptability to a changing environment.
10. Proficiency with computers, Microsoft Office, and CRM systems.

Desirable

1. Knowledge of English language assessments or educational testing.
2. Experience in university or admissions/recruitment environments at a senior level.

Compensation varies based on skills, experience, and location. The pay range in certain states is $55,000 - $60,000. The role is eligible for a sales incentive plan. Benefits details are available here.