Client Relationship Growth Specialist

AXA XL; Philadelphia (Philadelphia County); On-site; USD 82,000 - 144,000; Full time

Job summary

AXA XL, the P&C and specialty risk division of AXA, is seeking a Client Relationship Analyst to support client understanding, insights, and growth opportunities. You will collaborate with underwriting, claims, and operations to serve mid- to large-sized clients.

The role emphasizes data-driven insights, stakeholder collaboration across Distribution, Product, Legal, and Compliance, and helping sustain long-term client engagement.

Qualifications

• Bachelor’s degree in business, Marketing, Analytics, Data Science, Finance, Communications, or a related field.
• Basic understanding of insurance principles, industry trends, and client management practices.
• Analytical mindset with the ability to interpret data, identify patterns, translate findings into practical recommendations, and communicate insights clearly to business audiences.
• Proven project management, organizational, and problem-solving skills; able to manage multiple priorities, meet deadlines, and work with minimal supervision.
• Excellent written and verbal communication skills, with the ability to build rapport quickly with a variety of stakeholders.
• Collaborative team player with excellent interpersonal skills who can build relationships across Distribution, Product, Underwriting, Operations, Finance, Legal, Compliance, Claims, and Innovation, Data & Analytics.
• Resourceful, detail-oriented, solutions-focused, and committed to continuous learning and development of client relationship management skills.

Responsibilities

• Support Client Understanding & Insights: Assist CRLs in gathering information on clients’ businesses, industry trends, and risks. Help identify potential growth opportunities based on data and client interactions.
• Assist in Account & Relationship Management: Support the execution of account strategies, prepare for stewardship meetings, and help maintain relationships with clients, brokers, and internal teams.
• Coordinate with Cross-Functional Teams: Aid in the coordination of internal resources across underwriting, claims, risk consulting, and operations to support client needs.
• Support Client Engagement & Service Delivery: Act as a point of contact for routine client inquiries and facilitate communication between clients and CRLs. Help address basic service issues and elevate more complex matters to senior team members.
• Contribute to Business Growth: Support the team in identifying opportunities for growth and expansion, assisting with preparing proposals and gathering feedback.
• Assist in Long-term Relationship Activities: Help organize client events, gather feedback, and support ongoing engagement initiatives.

Skills

Analytical mindset

Data interpretation

Project management

Organizational skills

Problem-solving

Communication

Stakeholder management

Attention to detail

Continuous learning

Client relationship management

Education

Bachelor’s degree

Job description

AXA XL, the P&C and specialty risk division of AXA, is seeking a Client Relationship Analyst to support client understanding, insights, and growth opportunities. You will collaborate with underwriting, claims, and operations to serve mid- to large-sized clients.

The role emphasizes data-driven insights, stakeholder collaboration across Distribution, Product, Legal, and Compliance, and helping sustain long-term client engagement.