Client Relationship Director

Usual Industries; New York (NY); Hybrid; USD 160,000 - 205,000; Full time

Job summary

Usual Industries in New York, NY is seeking a Director for Enterprise Client Services to lead senior client relationships and coordinate delivery across advisory and operational services. This role blends on-site leadership with remote collaboration to align account plans with delivery teams.

You will drive complex commercial opportunities, manage proposals and commitments, and establish a dependable cadence with the assigned portfolio.

Qualifications

• Ten years in enterprise client services, consulting sales or account leadership.
• Experience managing senior relationships and complex commercial opportunities.
• Sound commercial judgment and an ability to work across delivery teams.

Responsibilities

• Understand client priorities and build realistic account development plans.
• Coordinate proposals, commercial discussions and delivery commitments.
• Resolve account concerns and maintain clear ownership of promised actions.
• Establish agreed priorities and a dependable relationship cadence across the assigned account portfolio.

Skills

Enterprise client services

Consulting sales

Account leadership

Senior relationships management

Job description

New York, United States Hybrid Full-time Director

Base pay: $160,000–$205,000 USD annually

Manage senior relationships with enterprise clients across advisory and operational services. Coordinate account plans with the teams responsible for delivery.

Commercial Operations connects customer needs with the people responsible for delivery. Teams manage relationships, proposals and the handoffs that determine whether commitments can be met.

What you will do

• Understand client priorities and build realistic account development plans.
• Coordinate proposals, commercial discussions and delivery commitments.
• Resolve account concerns and maintain clear ownership of promised actions.

What you will bring

• Ten years in enterprise client services, consulting sales or account leadership.
• Experience managing senior relationships and complex commercial opportunities.
• Sound commercial judgment and an ability to work across delivery teams.

Establish agreed priorities and a dependable relationship cadence across the assigned account portfolio.

Working arrangements

This role combines work at the listed location with time working remotely. Team attendance is agreed with the hiring manager and depends on the assignment. Hybrid does not mean location-independent.

Client and customer terminology follows the agreement in force for the account.

Compensation and development

The base-pay range for this role is $160,000–$205,000 USD annually. Positioning within the range reflects relevant experience, skills and the requirements of the assignment. Benefits and any additional compensation are discussed for the location and role.

You will agree priorities with your manager and review progress through regular conversations. Development may include technical learning, project assignments and opportunities across the enterprise.

We welcome relevant experience gained through different education and career pathways. If you need an adjustment to access the process, contact [e-mail] and include the requisition number.