Client Relationship Director (Fully Remote)

Cayuse; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Cayuse is seeking a senior leader to own strategic enterprise relationships, acting as the customer advocate for platform optimization and multi-year adoption. You will manage a portfolio of high-value accounts and mentor two Strategic Account Managers to drive retention and expansion.

You will orchestrate cross-functional collaboration, influence C-suite stakeholders, and lead Customer Business Reviews, roadmap sessions, and risk mitigation to ensure measurable outcomes.

Responsibilities

• Lead strategic enterprise account relationships, advocate for platform optimization and multi-year adoption.
• Manage a portfolio of high-value accounts and coach two Strategic Account Managers to drive retention and growth.
• Orchestrate cross-functional teams, influence C-suite stakeholders, and oversee reviews, roadmaps, and risk mitigation.

Job description

• Lead strategic enterprise account relationships, acting as the customer's ultimate advocate and advisor for platform optimization and multi-year adoption.
• Manage a portfolio of high-value accounts while coaching two Strategic Account Managers to drive retention, expansion, and measurable client outcomes.
• Orchestrate cross-functional teams, influence C-suite stakeholders, and oversee Customer Business Reviews, roadmap sessions, and risk mitigation.