Client Relationship Consultant – Digital Banking Advisor

Usbank; Fairfield (OH); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Retirement plan

Paid vacation

Paid holidays

Job summary

U.S. Bank in the United States is seeking a Client Relationship Consultant to help customers and businesses make informed financial decisions by combining in-person, by-appointment, and virtual service with a digital-first mindset.

You will build trusted relationships, assess banking needs, and showcase consumer and business products while guiding clients through basic transactions and digital self-service tools, ensuring accurate, compliant service.

Qualifications

• High school diploma or equivalent.
• Typically 1–2 years retail banking experience (Consultant 1).
• Experience with digital products and service technology is preferred.

Responsibilities

• Build and foster client relationships through proactive outreach.
• Engage and communicate effectively with clients to assess needs.
• Open new accounts and process service requests with accuracy.
• Educate clients on digital banking products and self-service options.
• Collaborate with branch teams to serve clients holistically.

Skills

Relationship building

Effective communication

Digital banking tools

Customer service

Interpersonal skills

Self-service technologies

Sales-oriented approach

Education

High school diploma or equivalent

Tools

Digital banking platforms

Job description

U.S. Bank in the United States is seeking a Client Relationship Consultant to help customers and businesses make informed financial decisions by combining in-person, by-appointment, and virtual service with a digital-first mindset.

You will build trusted relationships, assess banking needs, and showcase consumer and business products while guiding clients through basic transactions and digital self-service tools, ensuring accurate, compliant service.