Client Relationship Advisor — Digital Banking & Solutions

U.S. Bank; Columbus (OH); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Paid holidays

Parental leave

Disability insurance

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, providing trusted counsel while promoting a digital-first experience. You will assess banking needs, educate clients on products, and open accounts with accuracy and care.

Role emphasizes proactive outreach, collaboration with branch teams, and adherence to NMLS and banking policies. Strong interpersonal skills and familiarity with digital tools are essential.

Qualifications

• High school diploma or equivalent.
• Typically 3–4 years of retail banking experience or equivalent training.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identify client needs and provide solutions leveraging digital products and services.
• Open new consumer and business accounts and process service requests.
• Educate clients on self-service digital options and maintain accurate records.

Skills

Relationship building

Customer service

Digital banking

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, providing trusted counsel while promoting a digital-first experience. You will assess banking needs, educate clients on products, and open accounts with accuracy and care.

Role emphasizes proactive outreach, collaboration with branch teams, and adherence to NMLS and banking policies. Strong interpersonal skills and familiarity with digital tools are essential.