Client Relationship Banker - Bilingual Spanish

Bank of America; United States; On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America is seeking a Customer Service Associate to engage clients in the lobby, educate them on self-service options, and accurately process cash transactions while delivering a cohesive level of service. The role emphasizes building client relationships and guiding clients to solutions that meet their financial goals.

The position requires weekend/extended hours availability and a focus on compliance, risk management, and a superior client experience within an in-office banking center

Qualifications

• Bilingual Spanish required.
• Strong work ethic and results focus.
• Ability to learn and adapt to new information and technology platforms.
• Educate clients on self-service banking options (ATM/online/mobile).
• Follow processes and regulatory requirements to protect clients and the bank.
• Willingness to work weekends and extended hours.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Bilingual Spanish

Self-starter

Team collaboration

Results-driven

Solution selling

Effective communication

Tech adaptability

Time management

Customer relations

Relationship building

Business development

Pipeline management

Prospecting

Referral identification

Referral management

Industry knowledge

Education

High School Diploma / GED

Bachelor's Degree / Associate's Degree in business

Job description

Bank of America is seeking a Customer Service Associate to engage clients in the lobby, educate them on self-service options, and accurately process cash transactions while delivering a cohesive level of service. The role emphasizes building client relationships and guiding clients to solutions that meet their financial goals.

The position requires weekend/extended hours availability and a focus on compliance, risk management, and a superior client experience within an in-office banking center