Client Relationship Banker

Hancock Whitney; Walker (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

Hancock Whitney in Walker, LA seeks a Banking Sales Associate to grow client relationships and guide customers through banking solutions. You will handle routine transactions, educate clients on digital banking, and coordinate with internal partners to meet financial goals.

The role emphasizes relationship education, risk awareness, and a proactive sales approach within a community-oriented bank environment.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 1+ year of sales, client service, or retail experience required; prior banking experience preferred.
• Demonstrated ability to build and expand client relationships.
• Proficiency navigating multiple banking systems and digital tools.
• NMLS registration under the SAFE Act of 2008 required; employment contingent upon successful registration and background check.

Responsibilities

• Build, manage, and retain client relationships by conducting proactive outreach, needs assessments, and consultative sales conversations.
• Serve as a trusted advisor to clients, matching financial products and services to meet their goals.
• Proactively educate clients on self-service and digital banking solutions to ensure 24/7 account access.
• Process routine financial center transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
• Manage lobby activity by greeting and directing clients, monitoring risk, and ensuring a positive client experience.
• Identify and refer clients to internal partners for specialized financial needs.
• Develop and maintain a strong sales pipeline to achieve assigned goals and contribute to branch growth.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Participate in community outreach and business development activities to expand the client base.
• Maintain awareness of surroundings, client behavior, and potential risk indicators to ensure a safe environment.

Skills

Client relationship building

Sales experience

Digital banking tools navigation

Education

High school diploma or GED

Bachelor's degree preferred

Tools

NMLS System

Job description

Hancock Whitney in Walker, LA seeks a Banking Sales Associate to grow client relationships and guide customers through banking solutions. You will handle routine transactions, educate clients on digital banking, and coordinate with internal partners to meet financial goals.

The role emphasizes relationship education, risk awareness, and a proactive sales approach within a community-oriented bank environment.