Client Relationship Advisor II

Flagstar Bank, N.A.; Huntington (WV); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Benefits package

Job summary

Flagstar Bank, N.A. is seeking a Branch Banking Client Consultant II in Huntington, IN to deliver top-tier service. You will resolve client concerns, provide product guidance, and connect clients with Mortgage or Business Banking experts to help meet financial goals.

The role emphasizes lending interactions and complex banking conversations, with a focus on client management, retention, and education. Relevant sales and service experience is valued.

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum 4-5 years customer service and sales experience.
• Ability to train and mentor others, including products and platform procedures.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in deposits, loans, and non-interest income, and connect clients to the right specialists.
• Client Experience: Resolve questions or complaints and educate clients while meeting activity goals.
• Risk Management: Complete transactions accurately, comply with policies, and minimize losses.

Skills

Customer service

Sales experience

Training and mentoring

Education

High School diploma or equivalent

Job description

Flagstar Bank, N.A. is seeking a Branch Banking Client Consultant II in Huntington, IN to deliver top-tier service. You will resolve client concerns, provide product guidance, and connect clients with Mortgage or Business Banking experts to help meet financial goals.

The role emphasizes lending interactions and complex banking conversations, with a focus on client management, retention, and education. Relevant sales and service experience is valued.