Branch Banking Client Advisor II

Flagstar Bank; Shirley (NY); On-site; USD 23,000 - 37,000; Full time

Job summary

Flagstar Bank in Shirley, NY is seeking a Branch Banking Client Consultant II to resolve client questions, present product details, and connect customers with mortgage and business banking experts to help meet financial goals.

The role emphasizes lending and basic investment interactions, with participation in more complex conversations to strengthen client relationships and retention. Strong service and sales acumen are essential.

Qualifications

• 4–5 years customer service and sales experience.
• Ability to train and mentor others on products and procedures.
• Experience in financial services is preferred.

Responsibilities

• Support team to achieve growth targets in deposits, loans, and income.
• Resolve client questions and complaints with timely, accurate responses.
• Introduce clients to mortgage and business banking experts as needed.
• Adhere to regulatory and compliance standards in all activities.

Skills

Customer service

Sales

Training

Mentoring

Education

High School/GED

Job description

Flagstar Bank in Shirley, NY is seeking a Branch Banking Client Consultant II to resolve client questions, present product details, and connect customers with mortgage and business banking experts to help meet financial goals.

The role emphasizes lending and basic investment interactions, with participation in more complex conversations to strengthen client relationships and retention. Strong service and sales acumen are essential.