Client Relationship Advisor — Digital Banking & Growth

US Bank; Auburn (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, offering tailored financial guidance and education on deposits and loans.

The role emphasizes a digital-first mindset, accurate data handling, and collaboration with branch colleagues to deliver superior service. You will open accounts, process requests, and educate clients on emerging digital tools while ensuring compliance with regulatory requirements such as NMLS

Qualifications

• Proven ability to build and foster relationships with clients
• Strong communication with clients across channels
• Knowledge of bank policies, procedures and support systems
• Experience with digital banking products and self-service tech
• Ability to identify customer needs and recommend solutions

Responsibilities

• Engage clients across multiple channels to understand financial goals
• Open new consumer/business accounts and process requests
• Educate clients on digital products and services
• Provide exceptional client experiences with accuracy and efficiency
• Collaborate with branch team to serve customers effectively

Skills

Relationship building

Client communication

Digital product literacy

Customer service

Needs assessment

Policy knowledge

Self-service tech adoption

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, offering tailored financial guidance and education on deposits and loans.

The role emphasizes a digital-first mindset, accurate data handling, and collaboration with branch colleagues to deliver superior service. You will open accounts, process requests, and educate clients on emerging digital tools while ensuring compliance with regulatory requirements such as NMLS