Senior In-Office Client Support Specialist

Public Partnerships; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

Public Partnerships is seeking an In-Office Support Specialist to be the primary contact for clients in the New York City area. You will assist with inquiries, resolve issues, and provide service-related guidance while maintaining high customer satisfaction.

You will work closely with internal teams to manage accounts, document interactions in CRM, and ensure accurate information on policies, eligibility, and care services.

Qualifications

• High school diploma or equivalent; associate or bachelor’s preferred.
• 3+ years in customer service or client support; 1+ year in data analytics.
• Strong communication and problem-solving abilities.
• Detail-oriented with ability to manage multiple tasks.
• Proficient with CRM software and Microsoft Office tools.

Responsibilities

• Greet clients and resolve inquiries in person.
• Address and resolve client concerns with follow-up.
• Assist with account management, registrations, and queries.
• Provide clear information on services, policies, and eligibility.
• Document interactions in CRM accurately.
• Collaborate with operations, finance, and compliance teams.
• Escalate complex issues to supervisors.
• Collect client feedback and suggest process improvements.
• Research authorization and claims in health systems.
• Investigate timesheet pend issues and communicate with clients.
• Educate consumers and Personal Assistants on program guidelines.
• Resolve escalations from MCOs and health plans.

Skills

Communication

Problem-solving

Customer-centric

Organizational

Technical skills

Attention to detail

Team player

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

CRM software

Microsoft Office

Job description

Public Partnerships is seeking an In-Office Support Specialist to be the primary contact for clients in the New York City area. You will assist with inquiries, resolve issues, and provide service-related guidance while maintaining high customer satisfaction.

You will work closely with internal teams to manage accounts, document interactions in CRM, and ensure accurate information on policies, eligibility, and care services.