Client Relations & Success Specialist

Tremco Construction Products Group; Beachwood (OH); On-site; USD 56,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid time off

401(k) with company match

Company Pension Plan

Performance Based Commission

Continuing education

Job summary

Tremco Construction Products Group in Beachwood, OH seeks a Client Relations Specialist to liaison with customers, build relationships, provide guidance, and deliver proactive support on an assigned product line.

Responsibilities include day-to-day customer communication, knowledge of products, and collaboration with sales and service teams to ensure accurate orders and timely deliveries while upholding high service standards.

Qualifications

• 1 to 2 years experience in this type of work.
• High School Diploma or GED.
• Strong verbal and excellent written communication skills; strong attention to detail.
• Excellent time management skills.
• Excellent customer service skills.
• Ability to develop working relationships at multiple levels of the organization.
• Collaborative team player with the ability to build consensus.
• Proficient with Microsoft Office Suite and SAP.
• Ability to handle change and ambiguity.
• Effective in a fast paced environment.
• Ability to be self-directed and motivated.
• Ability to work at a focused and continuous pace.

Responsibilities

• Ensure both the company and clients adhere to contract / specs.
• Day-to-day communication with customers / clients, answer questions, manage conflicts and collect feedback and elevate as appropriate.
• Maintain up-to-date knowledge of company products and services.
• Effectively provide client support and communication.
• Facilitate inter departmental communication to provide effective client support.
• Build, maintain, and strengthen relationships between the company, reps and clients by providing optimal service.
• Assist sales team with identifying opportunities to up-sell / cross sell services and products.
• Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements.
• Liaise between customers, contractors, sales reps and appropriate personnel.
• Interacts with customers including contractors to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers, contractor or sales representative problems and concerns.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Uses knowledge of a specific product, service, or other assigned area of expertise to validate customers orders and correct as necessary for proper delivery.
• Be familiar with other product and services to support staff of Client Relation Specialists.
• Collaborate with customer service personnel, product management department, service departments and/or sales representatives to streamline information and orders.
• Performs other related duties as assigned.
• Collaborate with regional sales resources to improve their customer service experience.
• Escalate issues or situations as appropriate.
• Understand contractor, sales representative and customer perspectives to improve their order experience.
• Build relationships directly with contractors, sales representatives, customers and internal staff

Skills

Customer relations

Communication

Conflict management

Negotiation

Relationship building

Education

High School Diploma or GED

Tools

Microsoft Office

SAP

Job description

Tremco Construction Products Group in Beachwood, OH seeks a Client Relations Specialist to liaison with customers, build relationships, provide guidance, and deliver proactive support on an assigned product line.

Responsibilities include day-to-day customer communication, knowledge of products, and collaboration with sales and service teams to ensure accurate orders and timely deliveries while upholding high service standards.