Remote Customer Service Compliance Specialist

Tremco CPG Inc.; Beachwood (OH); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid time off

401(k) with company match

Company Pension Plan

Continuing education

Job summary

Tremco Construction Products Group (CPG) is hiring a Customer Service Compliance Specialist. This remote role supports Mountain and Pacific time zones, ensuring accurate order entry, contract compliance, and project setup while coordinating with Sales, Legal, Contracts Management, Credit, and Accounts Payable.

Responsibilities include handling high call volumes, reviewing documents for compliance, and entering orders in SAP the same day.

Qualifications

• Bachelor's degree from four or 5-year college or university
• Office/Business support background with 3+ years’ experience in a high-paced office environment
• Proficiency with SAP and strong customer service background

Responsibilities

• Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates.
• Review customer purchasing documents and submit to Legal via OnBase for compliance validation.
• Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements.
• Coordinate with Accounts Payable for vendor onboarding and information verification.
• Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms.
• Conduct compliance reviews for new project setups to ensure contractual obligations are met.
• Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing.
• Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy.
• Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner.
• Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling.
• Monitor order fulfillment to ensure timely shipping and billing.
• Process product returns by collecting necessary details and securing proper approvals.
• Verify that discounted orders are supported by an approved Special Price Form.
• Issue credit memos within three business days of receiving necessary approvals.
• Maintain a customer service error rate of no more than 1%, striving for zero.
• Demonstrate understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing.
• Stay informed and compliant with company policies and procedures.
• Build and sustain professional relationships with internal departments, Sales Reps, and external customers.
• Complete special projects and reports with a high degree of accuracy and timeliness.

Skills

SAP experience

Customer service

Basic computer skills

Discount calculations

Problem solving

Verbal and written communication

Phone skills

Organization

Multitasking

Team player

Analytical abilities

English fluency

Education

Bachelor's degree

Job description

Tremco Construction Products Group (CPG) is hiring a Customer Service Compliance Specialist. This remote role supports Mountain and Pacific time zones, ensuring accurate order entry, contract compliance, and project setup while coordinating with Sales, Legal, Contracts Management, Credit, and Accounts Payable.

Responsibilities include handling high call volumes, reviewing documents for compliance, and entering orders in SAP the same day.